With a great downtown location this hotel has so many assets, such as the beautifully landscaped grounds, that it's a shame that the worn & weary rooms let it down. I recently stayed here for x6 nights and despite changing rooms I never could get the air conditioning nor shower temperatures right! Many of the rooms are currently undergoing refurbishment but the whole place needs a major overhaul...but please leave the gardens as they are!!

Originally a Hilton built in the 60s it's now showing its age - particularly faulty thermostat on air conditioning which, after two uncomfortable nights, was eventually replaced. Plenty of smiling staff, not all with understanding of English. However all is fully compensated by wonderful grounds and pool.

The Swissotel chain is a chain of mostly 5* hotels, all of good quality. The Nail Lert Park hotel is on Wireless road about 5-10 min from the nearest skytrain, so location is good. If you come by taxi from the airport, ask for the Nai Lert Park hotel, as they seem to know that name better.

Check-in was efficient as usual. Although we had to wait for the room (we arrived several hours before advertised check-in, on New Year's Eve), when we returned from a quick shopping trip our bags had already been placed in the room, which was nice.

The hotel style is modern-ish with lots of dark wood, rooms are a good size with comfortable beds, and a big window (note: check the window is locked properly, the cleaning staff often seem to leave it unlocked). The desk is a good size, and there is an in-room safe (just takes a small 11.6in laptop but nothing larger - this could be a suggestion for improvement) .

Bathrooms are excellent of course.

The standout feature of this hotel is the tropical garden - it is amazingly relaxing to sit under the trees and have a mango juice. Although there are certainly more expensive hotels in Bangkok, the garden's trees, ferns, water features with fish swimming in the ponds etc. elevate this place above the norm for 'luxury' hotels in my opinion. Price is often surprisingly reasonable.

Highly recommended.

We have been frequent visitors over the years to NaiLert Park and I have to say that the hotel was much better run when it was a Hilton. We love the garden area and I am an enthusiastic user of the tennis courts, so this makes up for the other failings.
The rooms while a good size are definitely getting very tired and we found lots of small product faults which should have been fixed. Room cleaning was not good.
Good bed and a good sleep.
Wifi is paid and OK
In Thailand service is never bad, but one got the sense that hotel staff had other issues on their mind.
Terrible Chinese restaurant, but the (outside the front of the hotel) coffee house was good.
This said we got a good rate, so the overall value was good.