I have a miserable experience in the resort, the first night at 1:50am i was trying to look for a hot shower to relief from this hellishly hot weather yet i realized that the heater is out of order i tried to ask for the staff ( who doesn't really english! ) for help,
and after explaining for a long time he told me that the hot water is out of order and couldn't be fixed until tomorrow morning!!!
and this was really unacceptable.
I tried to look for help to your staff again, and after another long explanation, he said he would ask his friend to come and fix it now. but EVENTUALLY he went to fix the heater himself and after 5 min there's hot water coming out!!!!!
but it was after almost an hour i finally got a shower.
service doesn't really exist in this place, cos the two staffs i met do not really speak english, and i didn't know how can i reach the owner or someone can really give me help.
another thing is that it's until checking in i saw a notice on the reception saying that : becos the credit card machine is out of order, so we can only accept cash. ( but obviously the machine has been out of order for ages ) but it's stated in the website that they can accept credit cards.
eventually i wrote an email to make a complaint of the service to the owner, and her reply was just two sentence: i am sorry for the inconvenience and you can leave at anytime you want.
overall it's a miserable experience and no service at all.
I won't recommend to anyone.
- Ibrik Hotel Bangkok
