Emailed the below complaint on 25 December 11 to fom@pantipsuites.com and also the customer service email on 31 Dec 11, to date no reply or communciation in any form, so very bad customer service.
Dear Manager
I stayed at your hotel last night with my wife and father-in-law. The room was booked in my wife's name, Benjamaporn Phoorahong.
Firstly, might I comment that I am not of habit to complain as I am aware mistakes can be made, and I noted your hotel was particularly busy with guests yesterday, however the standard of room that we spent the night in, in my opinion was totally unacceptable. I list the following complaints :
1. The patio doors would not shut once opended they jammed and my father-in-law had to spend the night with the doors open in the same room.
2. There was only one bath coat, for three guests
3. There were no slippers for guests, a usual amenity I have enjoyed, even at your hotel in the past.
4. There was no bulb in the lamp in the bedroom.
5. There was no shampoo in the bathroom availble to wash one's hair.
6. Next to the sink there was a plug turned upside down, and rather dirty and gave an impression of the bathroom being unhygenic. The plug had obviously been replaced and the old one left on the sink side. I have a picture of this if you wish me to send it to you.
7. The bathroom was significantly unhygenic in more respects, specifically, mold was all around the bath area. I took some pictures of this I can send you if you wish.
8. The shower cap pressure ring was broken and as you showered it kept changing pressure, sometimes quite harsh on the skin and making a shower in that room uncomfortable.
9. Even more unhygenic, which once we dicovered, totally upset my wife, was the fact that some soap was left on the bath tray that presumably had been used by a previous guest and not removed. My wife assumed I had opened a fresh tablet of soap as I showered before, but I had not. In effect she used soap used by another guest. This is totally unaccpetable.
On top of all these things, we were offered a complimentary gift of free fruit and a newspaper, none of which we received, see below copy of email aggreement.
I spoke to the receptionist on check out about all these matters and all she could do is weakly apologise, but I do not consider this an effective or reasonable response. If we were in the UK the strength of these complaints coiuld involve a law suit against the hotel and the health and safety legal department actually closing the hotel down.
I do not wish to take this matter much further by possibly writing to your head office and posting comments and photographs on your customer response web site, and actually on Face Book as I know a lot of Thais in Bangkok, and my wife is a doctor, and does not wish to publicise to all her friends both medical colleagues and medical representatives, rather give you the beneift of the doubt. In my view I would wish recompense for my complaints by either a full refund, or a complimentary free stay at your hotel, as we come to Bangkok quite a lot, and have stayed in your hotel before and been completely satisfied. Of course, if the standard of your hotel is not changed if we return we clearly would not like to stay there, as there are over three hundred hotels we could have chosen in that area instead.
I will leave it up to you to make an appropriate repsonse.
My sincere regards
Tom Kissack
Resident in Bangkok and London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
