I had been to this Hotel as part of my Honeymoon in Thailand and frankly saying it was nightmarish 2 nights we spent there.
Starting with our entry the reception staff ( extremely rude ) asked us to payup a 1000 TBH deposit for our room. ( We had paid up all in advance and they took this to secure them from us stealing any stuff from the room ). Having done so, we were taken to our room which was smelly and stuffy to its core and to top it all the toilets really bad.
The next morning we went for breakfast at the hotel cafe and unfortunately left our bag there and suddenly realised our missing bag. When we went to get it back, the hotel staff had already opened it and were going through our stuff. Luckily we got there in time or else our stuff would have definately got stolen.

Our exit was even worse. Incidently some calender they keep in the hotel rooms was not there when we were checking out. They were not ready to refund our deposit. I told them to check my luggage if they want to. It was very unpleasant as people spend $2000-3000 for taking an international holiday and are given such a treatment without even putting a thought!! Anyways after some discussion we were handed over our deposit,
Do they call themselves a 3-4 Star Hotel with no room cleaning service for 2 days, the same breakfast , such horrible and rude staff, no one to pick up our luggage.
I have so much more to write but just controlling myself.
Anyways I would sincerely advise all travellers NOT to stay here.

The receptionist at the front desk was the rudest hotel receptionist, whom I've ever met in my life. She acted as if I was doing her a favor by staying there.

When I was checking out the hotel, I asked for transportation assistance for the van service to Suphanburi. The signs, mentioning the van service, posted in the hotel had nothing to do with the van to Suphanburi. Instead, the hotel staff tried to convince me to pay 5000 Baht for a cab to Suphanburi. When I said no, the hotel staff argued with me.

On of the drivers allowed me to use his phone, so I could call my contact in Suphanburi. After briefly speaking with him, they grabbed the phone from me and hung up on him. They said I could use the phone for another TWO minutes for 20 BAHT.

I asked the receptionist for permission to use the hotel phone and she very rudely said no. The hotel "van" drivers kept arguing with me, saying the van would cost 5000 Baht.

The hotel management witnessed the whole incident and did absolutely nothing.

I left the hotel and went to the bus station.

The bus to Suphanburi cost me 80 Baht.

by Richard Ballam from Melbourne, Australia, 22 Jun 08Simple question, but no management answer


“I've previously (2005, 2006) stayed at the Park Hotel and enjoyed my times there. Service and facilities ranged between acceptable to fine. Location is their best asset.

Last year I stayed there briefly in November 2007 and found only a manually operated TV in my room! Reception staff and Manager advised that ALL rooms were without a TV remote control, but were unable to provide a convincing explanation as to why this was so. Quite odd! Especially since the TV's in the rooms I occupied in 2005 and 2006 were all remote-controlled and working well enough.

I'll be returning to Bangkok very soon (July 2008) and have written four (4) similar emails to their management, politely requesting updated information i.e. are their TV's now equipped with remote control units in each room? Anything else these days would be absurd.
A simple question ... should get a simple answer, right? You'd think so, but no answer whatsoever to ANY of the 4 similar emails, despite their generic, automated response to the first two emails, assuring me of a reply to any comments or questions within two ( 2 ) business days. Now they're not even sending automated responses acknowledging receipt of my subsequent emails, and still nothing after 28 days!
Total silence.

Looks like my days at the Park Hotel are over ...”

The Park Hotel is a very old outdated hotel that has poor service. We told the front desk that there was no hot water. So they turned it on for us and told us to wait at least 30 minutes for it to heat up. Later in the day after shopping we wanted to take another shower but again the hot water was turned off. The TV had no remote control until we asked for one. The room had no blow dryer. We had to ask for that too and was given a very old 700 watt one. The desk staff and the manager poorly handled the problems by ignoring us at the front desk. It took 1 hour and 35 minutes just to resolve the problems. The buffet breakfast was below average compared to the other hotels that we stayed. The only good thing about the hotel was the location. Although I would not stay in that location if you have kids.

We truly enjoyed our trip to Bangkok and the other cities and islands. There are several great places that we stayed. I just wish I had checked this site and had a list of ideas prior to arriving in Bangkok.