SUMMARY - Given the poor maintenance of the room and indifferent reception, there is a heap of better choices in Bangkok for around $us100 and the Majestic Grande would need to lift its game substantially to see me return.

DETAILS - I stayed at the Grande for 4 nights in January 2012 on their pay 3 nites stay 4 deal for a 40 sq m Grande Deluxe room for an effective rate of $Us100/night with included breakfast and WiFi.

I usually stay at the nearby Majestic Suites Hotel, the small sister hotel of the Majestic Grande. The Majestic Suites has small rooms and very limited facilities but is well managed with first rate staff and well maintained rooms, so at less than half the price of the Majestic Grande, the Majestic Suites hotel is very good value for money.

This trip I decided to try the Majestic Grande for what I expected to be a nice move up market expecting the same good service and well maintained rooms provided at the smaller Majestic Suites. Unfortunately I was to be disappointed.

Checkin was a poor welcome to the hotel. My reception staffer never smiled and bordered on being rude. Her first words were that she wasn’t sure there was a room for me as some guests hadn’t checked out as expected. This turned out to be incorrect, so why upsetting me by telling me?? Not thinking.. Not a good start. I had the same women at checkout and she was cold and unfriendly with not even a ‘Goodbye’ let alone a ‘I hope you enjoyed your stay’ or ‘Please stay with us again’.
Staff I saw assisting other guests seemed much friendlier so perhaps the problem is just with this one women. It is a shame to see the Majestic ‘brand’ damaged by this poor staffer.

The Grande Deluxe Room was very spacious with a large desk , a sofa and arm chair and a firm but comfortable king size bed but had obvious defects that showed a surprising lack of maintenance and care, ie a light in the bathroom had no cover, a towel holder was missing a protective cover that exposed a sharp metal edge that caught on the towels and could potentially cut someone, one of the lights inside the wardrobe wouldn’t turn off when you closed the wardrobe door, and one of the sofa cushions was obviously larger than its twin as it hung over the end of the sofa base.
Also the picture quality on the large flat panel was very poor and the air conditioner didn’t respond when you changed the target temp on its control panel.
I asked the reception staffer who checked me in to have the Tv and Ac problems fixed, but nothing appeared to be done and no one came back to me to check if the problems had been dealt with. Poor.

On a positive note the included breakfast was very nice and the breakfast staff helpful and friendly. The small pool is pleasant and the basic gym is clean and well air-conditioned. Cleaning staff were efficient and friendly.

We stayed for 3 nights towards the end of January in a Grande Superior room (i.e. the most basic type.) We were very happy with the room, which was spacious, very comfortable and nicely furnished. The bathroom was really nice, with a good bath with shower over. Decent toiletries were provided and replaced daily. The hairdryer worked well. Tea & coffee making facilities were also provided. A digital safe is provided free of charge.

We had booked as room only and did not eat at the hotel at all, so cannot comment on the restaurant.

The swimming pool was fairly small, but as is to be expected for city centre hotels. This was late in the afternoon, and all sunbeds around the pool were taken. There was a lovely big hot jacuzzi, and a steam room and sauna. These were female only - I assume there were similar separate facilities for males. I only used these once, between about 5pm and 6pm, and was very surprised to be the only person using them.

On the corner where the hotel's road joins the main road is a small shopping centre containing a few cafes, a McDonalds and a supermarket.

Although the hotel isn't located in the best part of the city, it's only a few minutes' walk to the skytrain station. A couple of stops down the line you come to the Siam Centre station, where you will find huge shopping centres containing many restaurants.

(WARNING:- Do not go to the floating markets at Damnoen Saduak. We booked a trip there through one of the concierges at the hotel. He actually drove us there using one of the hotel cars for a fee of 2500 Bahts (over £50) for the 2 of us (which I feel was quite excessive), and then once we got there we were charged another 1500 Bahts (over £30) each to go on a boat through the market. I felt we had been completely ripped off, and would strongly advise against going there - see my separate review on it. I was extremely unimpressed. )

Second time at the Majestic Grande!
Location is perfect to sky train and to lots of malls around Siam Square. Room was a bit smaller form what I remembered the last time, but still very okay.
The reception staff was very friendly and cheerful - always welcoming.
Breakfast with Western and Asian selection very tasty.
Pool right next to the breakfast restaurant was a nice relaxation place after plenty of walking and sightseeing.
With these rates I will definitely return again.

A great hotel for touring Thailand, Bangkok is amazing and a must visit place and the Majestic grand was a great place to relax after a hard days sight seeing and a great place to crash after some amazing nights out, would highly recommend this hotel.The only fault was we didn't stay long enough, we had 3 nights but this year will be going back to Bangkok and we will stay in the Majestic Grand for at least 5 nights before moving on to the next destination.