Stayed for 3 days at this hotel last week and whilst somethings were very Shangri La, great spaces, wonderful check in staff, clean room a few things were definitely not right:

Service in the pool area - staff uninterested and had to be chased
Was there with some colleagues from Singapore - who were rudely treated by staff in the executive lounge
Mosquitoes galore - ate outside one evening at the hotel - maybe their spraying policy is not what it was but 200 bites in an hour must be a record

Disappointed especially as they charge top dollar

Service is excellent and not oppresive. Breakfast on the river is unbeatable. Thai restaurant very good, but timely reservation is strongly advised.

Bangkok is home to some of the finest hotels in the world, and I have been fortunate enough over the past 30 years to sample the best of them. I now have to place the Shangri-La at the top of my list.

From its excellent location, outstanding rooms and service, fabulous cullinary offerings, and a superb poolside, the hotel is a wonderful experience .But what makes it number 1 for me is a little more subtle than that.Despite its size, the management and staff have created a unique environment where you feel welcome, pampered, and at home all at the same time.
It does not have the stiff, overdone feel of other "oriental" hotels,( where even sitting in the lobby seems to be some form of competition!) Shangri-La is so more totally relaxed than that.

I chatted to other seasoned guests who return to Shangri-La year after year who feel the same way I do about the hotel. As a retired Innkeeper myself of a 5 star property in Canada I I give Shangri-La top marks. I shall return.

This is my third stay at this hotel and first in the Krungthep wing. The position is wonderful and the balcony is a treat. Having breakfast , high tea and coctails included in the rate meant we got to know the staff and the lounge area. The barman remembered our drinks order even after being there for only one drink the day before, the attention to detail and the service in the lounge was excellent. The room had all the usual extras but we also had butler service. I must admit we did not see them much but we also didnt request them. Being 2 minutes from the Skytain was the greatest benefit especialy after a big days shopping.. or in the rain! Also having the conveniece of the ferry stop next to the SkyTrain was an added bonus.
The conceige was exeptional, he recommended an excellent tailor and some great restarants and he never seemed to be too busy to attend to our requests.
Definitely recommend this hotel and suggest the package for the best value. I booked with Agoda.