Where should I start. I booked this hotel for my parents and had tons of problem with them. First, it took them forever to process the reservation. After 30-45 min of checking in, they put my parents on the 9th floor. Two hours later, they asked my parents to move to the 7th floor because they want to do some painting the next day. The room there smells very badly, so I had to make a complain call and asked them to please move my parents to a different room. They moved my parents to a superior room even though we booked and paid for the deluxe room with river view -- not cool at all! When I suspected that my parents had phone problem in their room, I asked them to please check their phone. The response was shocking. The operator said, "there's nothing we can do, why don't you get a friend to walk over to their room and see what happen to their phone". At this point, I had it with this hotel! Never again!!!
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