Pros:
- The new Terminal 21 mall is next door and it is a wonderful place if you want to go shopping or grab a bite to eat.
- Asok BTS stop is also next door and it is very convenient if you want to go anywhere because it also intersects with the MRT.
- Breakfast was very good...fresh fruit or fruit juice everyday, along with eggs, toast or croissants, potatoes, coffee or tea. It was a lot of food!!
Cons:
- My husband and I decided to stay here after I read a review on Trip Advisor about how somebody's wife was very picky about cleanliness and for her this hotel was very clean. Let me tell you, I am very picky too and this hotel was not clean at all...especially the bathrooms. The carpet was stained, the walls were stained, etc.
- The first room we got was supposed to be "Non-Smoking" but it smelled a lot like smoke. We asked for another room and they instead gave us a "Smoking" room! The smell wasn't as bad as the first one but the room itself was awful. The tub was old and stained, the shower curtain was dirty. The walls were dirty and had some holes in them. It was bad! I had to ask for another room (again) and they decided to upgrade us.
This room was bigger and a little nicer BUT we came to find out that the bed had fleas!!!!
By this time, it was late and we had already moved twice, so we didn't complain about again...we just killed the couple fleas we saw and the next morning asked the maid to change ALL linens.
The next day we found fleas on the bed again!!! There were only a couple this time but at that point we couldn't do much about it because we couldn't cancel our reservation since we got a special promotion and paid everything in advance. We stayed here a week and we saw fleas one other time in that week. We kept asking the maid to change linens every day.
- Two of the lights in the bathroom were out and I asked the front desk to please send someone to change them. One lady at the front desk had a really bad attitude and she did not like whenever I asked for something. The worst part is that she was a "Trainee". If she is only a Trainee there and she is already taking that attitude... well let me just say that she is not made for customer service. The light bulbs were changed in the bathroom but I find out that "Someone" had also used our toilet that day. Really? Come on people!!
As you can see, our experience wasn't the best one in this hotel. We travel a lot and we never had anything like this happen to us before. We were very disappointed because we read many good reviews about this hotel on Trip Advisor.
My advice: Don't stay here. Spend a little more money and enjoy your stay in a nicer hotel. I will NOT recommend this hotel to anyone.
Ah! And if you want peace and quiet after a long hot day in Bangkok, you are not going to find it here. It can get very noisy any time of the day.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC