I arrived at the hostel on 11Nov, 11pm. while in the process of handling my check in procedure, the receptionist suddenly left the counter and went into a store room and took some bed linens and blankets to upstairs, leaving me waited there for 15mintunes. Which, I felt that I have not been respected as a customer, I think that can be done after my check in! A simple check in took almost half an hour, and I am the only customer there at almost midnight.
Finally, the receptionist passed the key to a security guard and asked him to show me to the room. I was given room 411. While arrived at the room, we found that it has the system that needs the key card to plug in, in order to get electricity supply. But the key given has no key card attached to it. The guard totally couldn’t speak a word of English, without having other choice; I need to carry my luggage from 4th floor back to the ground floor to check with the staff. The answer I got was the most ridiculous I ever heard in my traveling life. He said that it is a 6 beds dorm, which 6 people have to share a key card and the hostel request every guest have to leave the key card at the counter before leaving the hostel. The staff was just keep on pushing off the responsibility by blaming the guest who shared the dorm has taken the key card out. Being not helpful at all, he is kind of telling me that, this is normal and I have to cope with the situation of having a room without electricty. Paying for a room without electricity is really beyond my toleration. I was annoyed and I did raise my voice to give him a piece of my mind, finally he took out a key card from the drawer at the front desk and I got the electricity in the room at last.
My job allows me travel a lot, and usually I will do a lot of homework by searching reviews before deciding on a hostel. I have read so many good reviews about this hostel, especially a lot of travelers commended “friendly & helpful staff”. What I really cannot understand is, am I the only one who is having such bad luck to encounter such unbelievable unpleasant experience? Why the staff I met was way out of being friendly and helpful??
This hostel is in a very good location, good value for money, clean, good breakfast, but sad to say that, I will really think twice to go back to your hostel again, just because of an irresponsible and rude employee.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC