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Ibis Lome Centre – reviews, photos

2.0 of 5
Avenue du General de Gaulle | BP 128, Lome, Togo
Hotel amenities
Ibis Lome Centre
Ranked #12 of 20 hotels in Lome
3.0 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    2
    5
    18
    9
    7
Date Rating
New York
Senior Contributor
23 reviews 23 reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Meh; A Bit Less Than Average”
3 of 5 stars Reviewed 20 January 2011
1
person found this review helpful

The Ibis Hotel in Lome is a better option than many other hotels in the city but that doesn’t mean this is a great option. Ibis is overpriced for what it offers. The building is getting older and as such getting run down.

The food in the Ibis Hotel was decent but nothing special. The internet was pretty terrible and, for a business hotel, I found this more than irritating. They ran out of internet logins and didn’t offer any solutions.

The best part of the Ibis Hotel is the woman who works the front desk, Liebre! She was so nice and friendly and patient with me and my lack of French. She always greeted me with a smile and was very efficient and quick to process requests.

  • Stayed January 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Washington, DC area
Top Contributor
58 reviews 58 reviews
Reviews in 34 cities Reviews in 34 cities
53 helpful votes 53 helpful votes
“Stay Elsewhere”
1 of 5 stars Reviewed 19 November 2010

This hotel really needs renovating. It smells moldy, and the carpet is dirty. There is a limited selection of food items at the restaurants, and the food is not that great. There is an insect problem. The rooms are dingy and my bed was not level. The bathrooms were not that great, and housekeeping only provides one towel. The elevator shut down for several minutes while one of my colleagues was in it, and he refused to use the elevator after this incident.

  • Stayed August 2010, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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21 helpful votes 21 helpful votes
“Good Hotel in Lome”
3 of 5 stars Reviewed 4 October 2010

I have stayed for 10 nights in Ibis, Lome city and found hotel location, atmosphere, cleanliness all was upto standard in a small African city like Lome.
However, the Food is not upto the standard including Breakfast which cost abt 11-12dollars and not worth for such price...
This hotel has only one outdoor restaurant which serves very small selection of disshes which are neither tasty nor priced reasonably.
City does not have choice of restaurants.

  • Stayed September 2010, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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ROSSO Luc, Directeur général at Ibis Lome Centre, responded to this review
28 February 2011
Dear Guest,
We very much appreciate your comments regarding your stay at the Hotel bis Lomé Centre. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


I would like to reiterate our commitment to high quality standards and I personally would like to make sure you will experience it during your next stay with us.

We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit.

Sincerely,

Luc ROSSO
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cotonou, Benin
Contributor
19 reviews 19 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Dreadful hotel: many better options in Lome”
1 of 5 stars Reviewed 5 January 2010

Firstly, this hotel is over-priced. Real luxury is available in this price-range elsewhere in Lome, while at best Ibis is a very average business hotel. You don't just pay for the room: you pay a lot for internet access, and outrageous prices for catering. And since the surrounding area is dangerous, you don't have a lot of choice.

Secondly, the staff and the whole management model are downright unpleasant: high prices for just about anything a guest might want. For example, I wanted to sit by the pool and listen to the jazz band. I wasn't just hassled to buy an over-priced drink: I was ordered to buy one or leave, never mind how much I was paying for a room. When I refused to go and refused to place an order, there was a look of real fear on the waitress' face: she was hassling me because she had to do so, and was afraid that she might lose her job because I wasn't playing ball.

Oh: what was supposed to be a double room was a little cell-like structure. Clean at ground level, but dust and mould were visible on and near to the ceiling. No 'fridge, minimal toiletries. Door to the balcony could not be opened.

Only the reception area is magnificent, reflecting the past glory of this hotel, before Ibis bought it and ruined it.

  • Stayed December 2009, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cotonou
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“great pool but not much else”
2 of 5 stars Reviewed 9 August 2009

food is expensive, staff rude/unfriendly but you are close tothe beach. oh, and if you swim laps-this pool is very nice.

Stayed August 2009, travelled on business
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Additional Information about Ibis Lome Centre

Avenue du General de Gaulle | BP 128, Lome, Togo
Price range (per night):* INR6,019 - 6,130

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