We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Back to Al Salam Rotana Hotel
TRAVEL ALERT: SECURITY CONCERNS More info

Al Salam Rotana Hotel – reviews, photos

Africa Road | P.O. Box 12290, Khartoum, Sudan
Hotel amenities
Al Salam Rotana Hotel
Ranked #2 of 21 hotels in Khartoum
4.5 of 5 stars 60 Reviews
7 January 2012 -
Chalky_Africa
3 January 2012 -
1Solshine
 
 
Write a Review

60 reviews from our community

    Trip type
Traveller rating
    29
    29
    1
    1
    0
Date Rating
Amsterdam, The Netherlands
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“European luxury in Africa”
5 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

Stayed here a few times now and I must say the quality is consistent and of a high level. Excellent facilities and well- trained staff are matched by a comfortable pool area and good quality food. Rooms are clean and modern, with a pearl of a bathroom. For the lucky ones the Club Rotana offers breakfast and snacks of a very good level, paired with personal service. Big screen TV sets, Internet and fresh juices make up for the total lack of any alcohol. Only minor point is the chainsmoking all over, even in the rooms.....something you don't see anymore in the Western wordl.

Room Tip: Non-smoking rooms; some rooms and hallways are very smelly, mostly cigarette smoke.
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Chalky_Africa about Al Salam Rotana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghassan Dalal, General Manager at Al Salam Rotana Hotel, responded to this review
12 January 2012
Dear Mr. Chalky_ Africa,

I would like to take this opportunity to thank you very much for taking the time to write your comments on Tripadvisor after your recent stay at Al Salam Rotana Khartoum. It was a great pleasure indeed to have you as our guest.

Your feedback has been noted and passed to the concerned departments. We look forward to welcoming you again and assure you of our best attention and services at all times.

Kind regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suva
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“GEM of a hotel”
4 of 5 stars Reviewed 3 January 2012

I stayed here for about 10 days a while back- before Feb 2011. Back then it was nice and the rooms were very modern considering the location. I was there during Ramadan which added an extra special element to being there and the food was great!!. Actually, this was the first hotel I'd stayed in in a long time that had such a modern feel to the rooms. I'd return in a heart beat!


I'd stayed a few days at the other hotel in the city is supposed to be nice (no names) but found it seriously lacking and dated. I was very happy to check out and go to this one- felt like an upgrade!

The staff were very nice and I still keep in touch with one of them till now.

  • Stayed February 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask 1Solshine about Al Salam Rotana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghassan Dalal, General Manager at Al Salam Rotana Hotel, responded to this review
12 January 2012
Dear Mr. 1Solshine,

We are extremely pleased to know that you enjoyed your recent stay with us. It was indeed a pleasure to have you as our guest.

I have passed your compliments to our entire team who were delighted at your gesture and they thank you for your generous comments.

We very much look forward to welcoming you back at Al Salam Rotana Khartoum and assure you of our best attention and services at all times.

Kind regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Europe
Senior Contributor
33 reviews 33 reviews
Reviews in 23 cities Reviews in 23 cities
53 helpful votes 53 helpful votes
“Luxurious, and expensive”
4 of 5 stars Reviewed 1 January 2012

The room was comfortable, clean and well maintained. Customer service was good. Quality gym, nice pool.

Quite short distance to the airport: and therefore you can actually hear the planes landing/taking off all night, because the hotel is right under the flight path. This noise didn't bother me, but a light sleeper might need ear plugs.

Accommodation and all meals were very, very expensive. You have to pay extra for internet.

Be sure to have a load of cash with you at check-out, since international credit cards are not accepted in Sudan, due to US trade embargo.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask xTravellerx about Al Salam Rotana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghassan Dalal, General Manager at Al Salam Rotana Hotel, responded to this review
12 January 2012
Dear Mr. xTravellerx,

Thank you for your kind words. It is our goal to maintain the highest standards of service to all our guests and we are delighted to know that you had a pleasant stay and enjoyed the facilities of the hotel.

Mr. xTravellerx your comments will be shared with all concerned departments and we hope to see you again very soon.

Best regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“What a fantastic hotel!”
5 of 5 stars Reviewed 26 November 2011

Having suffered some third-rate places in Khartoum in past years it was a huge pleasure to check in to this hotel. Only a few kms form the airport and once you have navigated your way around the car park you are welcomed into a spacious, cool, calm oasis. Staff are well trained and manage to achieve that difficult balance between formality and friendliness. Food is delicious and the rooms are spacious and comfortable. The corridors even smell nice, I'm sure they are adding a nice perfume to the AC. I loved the walk-in shower that deluges you with hot water from a rose the size of a dinner plate and I overslept in the enormous bed with its nice duvet. It also has the best blackout blinds I have ever seen.

My only complaint would be the high price of the breakfasts and meals generally. However they upgraded me to a club room - don't know if this was because it was my first visit or because (as they said) all the other non-smoking rooms were occupied... dubious, I thought because the place didn't seem that busy. Anyway top marks, this is one of the best hotels in Africa.

Room Tip: Try asking for non-smoking.... you might get upgraded to the club floor.
See more room tips
  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask UkGlobalrider about Al Salam Rotana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghassan Dalal, General Manager at Al Salam Rotana Hotel, responded to this review
30 November 2011
Dear Mr. UkGlobalrider,

We are glad to read that you enjoyed your recent stay with us. Your comments and concerns has been noted and shared with all concerned Team Members of the Al Salam Rotana family. It was further a pleasure to read that our employees were courteous and friendly.

Once again thank you & we are looking forward to welcoming you back in the near future.

Best regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“High quality hotel with great facilities - a welcome retreat from the heat.”
5 of 5 stars Reviewed 26 November 2011

We arrived very early in the morning having travelled from Ethiopia although were very happy with both the service and quality of the rooms which gave a perfect nights sleep. The gym is well equipped the pool and good size and the food very good. Expensive but quality.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Neil W about Al Salam Rotana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghassan Dalal, General Manager at Al Salam Rotana Hotel, responded to this review
29 November 2011
Dear Mr. Neil W,

Thank you very much for taking the time to write your comments on Tripadvisor after your recent stay at Al Salam Rotana Khartoum. It was indeed a pleasure to have you as our guest.

I have passed your compliments to our entire team who were delighted at your gesture and they thank you for your generous comments.

We look forward to welcoming you again and assure you of our best attention and services at all times.

Kind regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Al Salam Rotana Hotel also viewed

Corinthia Hotel Khartoum
4 of 5 stars 39 Reviews
Khartoum, Sudan
Acropole Hotel
4.5 of 5 stars 31 Reviews
Khartoum, Sudan
Regency Hotel - Khartoum
3.5 of 5 stars 8 Reviews
Khartoum, Sudan
View all 21 hotels in Khartoum, ranked by popularity »

Been to Al Salam Rotana Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Al Salam Rotana Hotel Also Known As

  • Al Salam Rotana Khartoum
Address: Africa Road | P.O. Box 12290, Khartoum, Sudan

Owners: What's your side of the story?

If you own or manage Al Salam Rotana Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Al Salam Rotana Hotel
Show the lowest price for this hotel (from our partners)
We're sorry, we currently have no offers for this property.