I've stayed in this hotel once a year (for about 2 weeks on average) for the past 4 years so I speak from experience when I say I was pleasantly surprised during this latest visit. The rooms and furnishings still need major upgrading as do the bathrooms. They also need to put in airconditioning in the rooms instead of a noisy fan! However, there have been significant improvements - the bed is large and comfortable and the bed linens and towels are of better quality overall. The biggest change has been in customer service - overall, everyone is very friendlly and responsive to customer needs - I needed a few things fixed and this happened very quickly. The best thing about the hotel are the amenities - beautiful gardenand pool where breakfast is served, clay tennis courts and a decent gym. After a hard day of business meetings, it's very pleasant to relax in the garden and have a drink. I agree with other reviewers that the overall value for money is lacking but I noticed that a lot of locals and other tourists spend time out by the pool and gardens every weekend so if nothing else, it's worth a visit to just hang out and enjoy the beautiful surroundings.

The hotel is called the Umubano, but is also known as the Laico and Novotel. The hotel is a little tired as the former manager did not renovate as promised. It has a nice pool, tennis courts and a gym. The food is average for Kigali. The bed is large, but the rooms need renovating. A nice view from the rooms. Free WiFi. Overall, a decent hotel to stay in if you can get it at a good price.

I stayed for a week at this hotel. It presents itself as a 4 star hotel so I was surprised to find my room lacked airconditioning and the furniture was reasonably worn. Given the price paid it was poor value. The pool, gardens, restaurant and tennis court are very good which made up for the room. Next time I will try different hotel in a similar price range.

I stayed here for 5 nights recently. O.k they forgot to pick me up from the airport but they credited me back for the fare so no problems. I stayed in a higher floor so no noise problems. The staff are super friendly and I would say as with rest of Rwanda with a very chilled attitude so expect slower but friendly service. Did not eat the food other than breakfast which was great. The hotel is a little on the old side but clean rooms with balcony. My room overlooked the pool with the beautiful view of Kigali. Overall I had a great stay. Internet in the room worked perfectly. There is a french bakery downstairs that is popular and great for all yummy cakes and breads.