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Polana Serena Hotel – reviews, photos

4.5 of 5
Avenida Julius Nyerere 1380, Maputo 00100, Mozambique
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Polana Serena Hotel
Ranked #1 of 19 hotels in Maputo
4.0 of 5 stars 83 Reviews
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83 reviews from our community

    Trip type
Traveller rating
    32
    27
    11
    7
    6
Date Rating
johannesburg
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“80th birthday at the Polana”
4 of 5 stars Reviewed 21 November 2011
1
person found this review helpful

We recently celebrated my mother's 80th at the Polana.

The hotel was refurbished in 2010, and really look nice - the facelift since our last visit was clearly visible.

The rooms were were very comfortable, the food was good and the stay very pleasant.

Unfortunately the lure of the US $ and related inflated prices have befallen this hotel as well.
whilst you can expect high prices in a 5* hotel, the Polana is ridiculously expensive when it comes to food and alcohol - best to eat and drink in town.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Los Angeles
Senior Contributor
38 reviews 38 reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 10 November 2011

Overall I had a pleasant stay in the hotel. It is a solid 4 star hotel with a great pool, comfortable rooms, nice buffet breakfast, good conference facilities, excellent spa and gym, and good central location in Maputo. The reception staff were great and very helpful. As a member of the Leading Hotels of the World there is room for improvement. Here are some minor issues I found with the hotel:

Lunch - There is a buffet lunch in the restaurant which is quite expensive. I did not want the buffet and said that I wanted to order a la carte. I was pressured by 3 different restaurant staff to just do the buffet. No means no. After ordering a prawn ceasar salad, I waited 35 minutes for the salad and they brought chicken instead of prawns. Overall not a big deal, but room to improve.

Pool - Great massive pool. Would recommend that they have a more consistent bar/food service at the pool.

Housekeeping - forgot to replenish certain bathroom items on some days. Small thing but attention to detail is what separates a great hotel from a good hotel.

I would recommend this place but prefer the Southern Sun which I have stayed at before.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mississippi
Senior Contributor
33 reviews 33 reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Very Nice Rooms in a Very Historic Hotel”
4 of 5 stars Reviewed 31 October 2011

As far as room furnishings go, this was on par with the nicest places I have ever stayed anywhere. Upon my arrival, the staff was eager to help me check in and get to the room. I felt pampered and safe.

On the downside, it was a bit pricey for what it was. They tried to overcharge me for postage. They decided 8:00 am was the time they needed to check the mini-bar. Did I look like that much of a lush that they needed to check 6 hours after I checked in?

Overall, it's a nice place to stay. The Southern Sun edges it out, but this one is worth a look.

  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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leiden
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Best Hotel in Town”
5 of 5 stars Reviewed 31 October 2011

You get what you pay: beautifull rooms with nice african decorations, good beds, nice views of the sea, wonderfulll gym with sauna (free), excellent breakfast, best swimmingpool, nice personnel.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
Senior Contributor
22 reviews 22 reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
“Beautiful, magestic, and friendly staff”
4 of 5 stars Reviewed 31 October 2011

All in all, had a beautiful visit to Maputo with thanks to the hotel. Everyone was very friendly and the hotel grounds were beautiful. The rooms on the ocean were a little muggy, probably due to their proximity to the water. Perhaps next time I would stay in the main building further away from the sea. I had some trouble getting a good wi-fi signal in the room, but would stay at the hotel again.

Stayed July 2011, travelled on business
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Additional Information about Polana Serena Hotel

Avenida Julius Nyerere 1380, Maputo 00100, Mozambique
Price range (per night):* INR18,781 - 24,075

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