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Hotel Cardoso – reviews, photos

3.0 of 5
Av. Martires de Moeda 707, Maputo, Mozambique
Hotel amenities
Hotel Cardoso
Ranked #4 of 19 hotels in Maputo
3.5 of 5 stars 67 Reviews
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67 reviews from our community

    Trip type
Traveller rating
    17
    24
    18
    3
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Date Rating
Johannesburg, South Africa
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Slick Charming and professional”
5 of 5 stars Reviewed 31 January 2012

I just spent 4 days at this hotel combination of business meetings extended to a weekend relaxing with a friend
Maputo can get very hot (it did!) and so their location at the top of the hill overlooking the bay means you catch the cooling breeze that makes sitting outside in the poolsdie garden a real pleasure.
Staff were extremely friendly and attentive and we had a few superb italian meals at the Fiamma restaurant located on the premises with the best view in town
The nice think about stayin here for business is that its so pleasant that clients dont mind coming to meet you here rather than you sweltering in taxis going to them - great choice. Will definitely use again

Room Tip: Seaview rooms are a bit more expensive ($20) but worth it. Flamingo Suites are very good value for m...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 8 more reviews by Centaur_SW1 for Maputo
Ask Centaur_SW1 about Hotel Cardoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Card0s0, Guest Relations Manager at Hotel Cardoso, responded to this review
2 February 2012
Dear Centaur-SW1

Many thanks for taking the time to share your review of the hotel on TripAdvsior. I have passed your remarks on to our team. It is always gratifying to be praised and our staff are especially appreciative of positive customer feedback. I hope that we can be your Maputo accommodation provider again in the future

Eugenio Dos Santos
G.R Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Needs an upgrade”
3 of 5 stars Reviewed 20 January 2012

This hotel needs to upgrade their rooms and bathrooms in order to earn their 4 star status and to substantiate their very high rates! As a business traveller the lack of a proper chair to use at the desk was an anoyance and made it uncomfortable to work
.
The public areas are very nice and are undergoing a rennovation. The gardens need a bit of an overhaul in order for guests to enjoy while admiring the great views that the hotel postion provides.

I would return but there are better options at similar prices available in the city.

Room Tip: A front room overlooking the sea view
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JeremyC086 about Hotel Cardoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Card0s0, Guest Relations Manager at Hotel Cardoso, responded to this review
27 January 2012
Dear JeremyC086

Thanks you for taking the time to send your opinion to TripAdvisor. We have noted your comments in regard to a desk chair and agree that this is a valid point. We will start a phased program of replacing the existing chairs with more suitable ones. Thank you for the suggestion.

I also noted your comments on the condition of our rooms. We have recently gone through a major refurbishment and have an extensive Room care system in place. If you could be a little more specific it would assist us to see where the problems are perceived to be. I can be contacted directly on grm@hotelcardoso.co.mz

Eugenio Dos Santos
G.R Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Expensive”
3 of 5 stars Reviewed 18 January 2012

This is the second time I've stayed at the Cardoso on the way up to Inhambane. My first visit was 2 years ago, when we had a room looking onto the parking lot, which wasn't fantastic, but otherwise the hotel and staff were all very pleasant, which is what prompted me to book at the Cardoso again.

This time was a little different. After waiting for rooms to become available as we'd arrived before 2pm, we were allocated 2 lovely sea facing rooms with balconies, which were very nice and well appointed.

While we were waiting, we went for a couple of drinks at the pool, and a swim. A big irritation was being told after a swim that there were no dry towels available at the swimming pool, so we were welcome to walk - wet - through the hotel up to the 3rd floor, to fetch our room towels, or the staff could fetch them for us. Surely they could have found 2 towels in a hotel? They said sorry and just gave up - we had to share a towel to dry ourselves! The drinks bill was also astronomical - much more expensive than a Johannesburg hotel. I also got the overall impression that the staff were all a little tired, and were more interested in going on leave after the December rush than being at work. (While checking in there was an irate customer asking for the manager, so I think we weren't the only guests that thought things weren't 100%!)

I was told by somebody in Mozambique that what has happened is that 2 "0"'s were taken off the Metacal a while ago, and some people haven't adjusted their prices accordingly, which is why it is now so expensive. I'm not sure how true this is, but I was surprised at the cost of things. Prices at the restaurant were also astronomical, so we ate out.

Free wi-fi was a bonus, but was so slow that it was an exercise in frustration rather than a service.

The lady at reception was the exception and was professional and courteous, unfortunately I can't remember her name.

I'll shop around next time for hotel options before booking here again. Maputo hotels need to compare themselves to other hotels in other cities as they are overpricing themselves in my opinion.

Room Tip: Ask for a sea facing room.
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  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask CathyBJohannesburg about Hotel Cardoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Card0s0, Guest Relations Manager at Hotel Cardoso, responded to this review
27 January 2012
Dear CathyB

I am really glad to hear that on your most recent visit you were generally very pleased with the hotel. Having said that I can understand how frustrating it must have been to not be offered effective assistance at the pool and apologize for that. We have already instituted measures to ensure this does not re-occur.

I can also understand that we , and many of our competitors , are regarded as expensive. There are many reasons for this but one of the most important is the fact that we , as most of our competitors , are forced to import virtually all our operational requirements here including foodstuffs. This factor alone makes running an operation this size considerably more expensive that in South Africa. I hope that goes some way to explain the expensive perception.

Once again thank you for your comments

Eugenio Dos Santos
G.R Manager
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Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Extremely Expensive”
3 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

My husband and I stayed at your hotel for one night on our way back from Johannesburg. We were totally shocked with the price of $260.00 per room, which was mouldy smelling, and needed cleaning and refurbishing! It was street facing, noisy, had no mosquito nets (which were required), the toilet was skew, the basin plug broken and the furnishings very basic indeed for this 4 star hotel. We did however enjoy the breakfast and dining area. The bill for a simple dinner for 2 came to over R1000.00, which in South African standards I find extremely expensive to say the least. I would not stay there again and do not recommend it, even though the view is stunning!!

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Yvonne S about Hotel Cardoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Card0s0, Manager at Hotel Cardoso, responded to this review
16 January 2012
Dear Yvonne

Thank you for taking the time recently to send your views to TripAdvisor. I am sorry to hear that your overall experience in our hotel was not a good one. According to the price you paid I must assume that you were ’Walk-in ‘ business i.e. with no reservation. Unfortunately this type of business often attracts the highest rate of the day. I am sure had you asked to speak to the Duty Manager a more economical rate could have been agreed.

A number of our rooms do indeed face the street ,and whilst we engage often with the other businesses in our area as well as the local police , noise from the vicinity is not something that is in our direct control , and is thus relatively difficult to manage.

All our rooms have full mosquito netting on the windows and thus we don’t feel it’s necessary to have nets over the bed as well.

I hope that in future you will visit us again. If you do please make use of one of the many Tour Operators in South Africa who deal exclusively with Mozambique and I’m sure you will find a more reasonable package. Once again thank you for sending your opinion.

Eugenio Dos Santos
Guest Relations Manager
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Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Quiet Fair”
3 of 5 stars Reviewed 5 January 2012

The rooms are good, quiet spacious and fairly clean when compared to Maputo standards.
The view is nice.
However the food is not so impressive .

Room Tip: Choose a Sea-view room
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  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Nkuli about Hotel Cardoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Card0s0, Manager at Hotel Cardoso, responded to this review
10 January 2012
Dear Nkuli

Thank you for taking the time to send your comments to TripAdvisor. We are glad to hear that you enjoyed our accommodation but not so glad to hear you had problems with the food. If you would like to send us a more detailed critique, we would be happy to look into your comments and institute changes if necessary. I can be contacted directly on grm@hotelcardoso.co.mz

Eugenio Dos Santos
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel Cardoso

  • Cardoso Hotel Maputo
Address: Av. Martires de Moeda 707, Maputo, Mozambique
Price range (per night):* INR8,081 - 12,261

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