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Pestana Tropico Hotel – reviews, photos

4.0 of 5
Prainha | Praia Island Santiago, Praia, Santiago CP413, Cape Verde
Hotel amenities
Pestana Tropico Hotel
Ranked #2 of 6 hotels in Praia
3.0 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    3
    18
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    5
    3
Date Rating
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“One of the Few Choices in Town”
3 of 5 stars Reviewed 16 November 2011
3
people found this review helpful

We have just returned from a second trip to Cape Verde and to this hotel. Things to accept.
There are not so many choices in Praia. Here's what you get: a decent size room, a great looking relaxation area around a sea-water pool, a relaxed environment, decent but not great food, friendly but ineffective staff. Here's what you don't get: great service, consistent good housekeeping, good or reliable internet connections, comfortable bed and occasionally a good nights sleep because they host events in the pool area and almost all rooms look directly into this area and are exposed to the extremely loud music. An additional irritant is the noise of the construction going on immediately linked to the hotel (expansion) and that doesn't look like it will be finished anytime soon. My recommendation: if you are looking for a little relaxation time, this is still a good choice as the pool area is good. If you are on business with little time to enjoy the great outdoors, a better choice is a new short - term (one night +) residential hotel (Praia Guesthouse) which is well appointed, similarly priced & immediately across the road. It also has a superb restaurant. The Tropico needs to step up its game as it has really deteriorated since our visit last year and hopefully the new competition across the street will add some incentive.

Room Tip: Rooms on the top floor (2 storey hotel) seem to be a bit smaller than those on the ground floor. Ro...
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  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask constanttraveller100 about Pestana Tropico Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Lower your expectations because . . .”
2 of 5 stars Reviewed 15 October 2011
3
people found this review helpful

You are going to be disappointed.
No matter how low, lower them at least a couple of notches.
After all, this is a third-world country.
Even so, I was disappointed. Again and again.
Where do I start? How about the air conditioning? My room was a "suite," which means it was a bit larger than the average room. It also faced south, so that it got the afternoon sun, which is blisteringly hot. The air conditioner in my room simply could not keep up. I set it at the lowest setting (16C), but the room never got below 27C during the day. Fortunately, I was out of the room most of the day.
Second, water. At least twice, I woke to find that the water supply was shut off for repairs to antiquated pipes connecting to the city. Fortunately, repairs were completed before 9 am so it wasn't a killer.
Third, bugs. They are pretty good about keeping the bugs at bay, but I did have a few "visitors," some as big as my index finger, crawling around the bathroom.
Fourth, internet. You'd think that after having to pay 200 local (about USD2.50) per hour, you'd get reliable internet service; but you'd be wrong. Half of the time, you couldn't even connect to the router. The other half, the connection was no better that dial-up quality (28,8K maybe). But this kept you for going over quota, because you only get 40MB per hour. Also, you have to log out of your account or it keeps ticking and runs out. This is especially painful if you bought a five-hour pass, as I usually did.
Fifth, the restaurant. Don't expect much. The breakfast was included in my room rate, but it was nothing to write home about. Basic. Nothing more. There was fresh papaya and oranges each day. The eggs are passable; scrambled or over easy. Don't bother asking or Tabasco to spice them up; it won't be happening.
Sixth, the health club/workout room. There isn't one. The only exercise facilities are your runnning shoes and the sidewalk, which is full of holes to sprain your ankle, or the street, where you must fear getting run down by a car.
Seventh, the pool. It looks great, but it is full of salt water, and the shallow end is about 6 inches deep. Don't even think about doing laps.
Eighth, the beds. Mine was two singles held together by king sheets. Too low to the floor and HARD AS A ROCK. The pillows were so flimsy that they felt like someone had taken out most of the fill. Don't plan on a very restful sleep.
Ninth, the alarm clock. MIA. Be sure to bring your own alarm. I used my Blackberry for wake-up. Not sure if you can trust the front desk staff.
Tenth, the business center. Also MIA.
Eleventh, construction. The hotel is adding on a major addition, so expect to be woken at the crack of dawn by constrution noises.
Twelth, quiet. Even if you are away from the construction, as I was, the walls conduct every sound from the adjacent room. Some poor soul was about to die from lung cancer or some such malady, as each morning I awoke to his hacking coughs.
Thirteen. TV. There is only one English language station--Sky News out of London. No business channel. Not even CNN International. The entire two weeks, all that I saw on TV was the trial of Michael Jackon's doctor. Nonstop. Until 11 p.m. when the satellite feed was lost each night. Then nothing until 7 a.m.
Finally, the price. For USD200 per night, you'd expect more, but you'd be disappointed.
So, like I said, lower your expectations.
As bad as this is, it doesn't mean that you have any alternatives. From what I learned from locals and from my own digging, this is the best hotel in Praia.
That said, management could really improve this hotel with not a whole lot of effort or expense. They simply don't seem to give a damn. My colleagues asked to talk with management, but were told that they were "unavailable" by email or phone.

Room Tip: There are no good rooms. I was there with a group of four and we were scattered around the hotel. No...
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  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Rebel-Yell-Chicago about Pestana Tropico Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“A tad overpriced, but good amenities”
3 of 5 stars Reviewed 7 September 2011

There is not much choice in the upper bracket in Praia, hence the proportionnaly heavy price tag. However, the hotel is quite nice, with good setup around the pool, pleasant staff, cool bar and decent breakfast. Only small drawback is the bathrooms, quite well-worn (tough clean).

  • Stayed April 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Thomas M about Pestana Tropico Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Senior Contributor
37 reviews 37 reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Decent hotel”
3 of 5 stars Reviewed 16 August 2011
1
person found this review helpful

It is clean, the staff are lovely and helpful. The rooms have everything you need, however, people should bear in mind that a 4* in Africa is different to a 4* in Europe or Asia. It is more like a 3*. Having said that I heard that it is the best hotel in the city of Praia.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CT5 about Pestana Tropico Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bremen, Germany
1 review
“Pestana Tropico Hotel needs improvement”
1 of 5 stars Reviewed 1 February 2011

We had to stay in the above mentioned hotel as our Business Partner made the booking.
Internet Access was a lucky draw. Wwhenever we requested to speak to the management, we were told: Not available, mobile phone off and so on.
Above all the rooms were clean, staff tried to be helpful - unfortunately left alone.
However F&B was quite okay.

  • Stayed November 2010, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Germantraveller06 about Pestana Tropico Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Pestana Tropico Hotel

Prainha | Praia Island Santiago, Praia, Santiago CP413, Cape Verde
Price range (per night):* INR8,805 - 10,867

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