Shuttle driver at airport was lackadaisical and unwelcoming. Check-in staff was slow and apathetic. Room looked run-down and had no towels in bathroom. Front desk staff were not actually standing at the desk, but rather sitting in the doorway of the back room behind the desk, and seemed annoyed to have to get up to answer my question. Rather than saying they would send someone from housekeeping to deliver towels to my room, they kept me waiting at the front desk for several minutes and then had me carry the towels back to the room myself. The phone in the room did not work, even to call the front desk. The internet in the room clearly had not been set-up correctly. It bounced you to a sign-up-for-a-fee page with no instructions on how to actually sign up, so you were never able to actually access the internet. Food at Beef Baron was good (standard steakhouse fare), but service was appalling. Waiter threw things down on the table lightning-fast and walked away again without a word. Food came very slowly, as did the bill, once requested. In the morning, the front desk staff again looked annoyed and surly to be disturbed for my check-out. I said, "Good morning." Silence from desk staff. I said, "Can I pay by credit card?" No response; just an outstretched hand. Unacceptable rudeness; no ethic of customer service. Return shuttle to the airport did not pick us up on time, and several of us nearly missed our flights. Terrible stay.

I stayed here only because it was significantly cheaper than the adjoining Walmont Grand Palm, the Gaborone Sun, the Cresta, or any of the other international-quality hotels I found listed on TripAdvisor and other websites. But the savings don't justify the shabby facilities and appalling performance by the staff. I would pay more and stay somewhere else.

Most of the people call it " Taj Mahal " of Botswana. They have very beautifull landscaping & gardens around the Hotel. Hotel food is great and the staff is very frienly , courteous and helpfull. Rooms & room service is great. The Casino at the hotel is always beaming and you meet lots of frienly people there. On the whole Botswana people are very very friendly and family oriented. I stayed for six weeks in the hotel , nothing but praise for them. No 1 place to stay in Gabs.

I asked my client to book me in this hotel for two reasons - it is situated in the Grand Palm grounds & I wanted to use the gym there (the gym was tiny and overcrowded with people and equipment to the point of making it useless) and I like(d) to eat at the Beef Baron at the Grand Palm (not as good as it used to be). So that leaves a neat modern building with VERY small rooms - literally nowhere to put a suitcase down except the floor or your bed. (Why? this is Gaborone not Paris!). The worst part is the service. Check in took about 45 minutes- one well intentioned poor guy working his way through a laborious check in procedure. Check out was almost as bad. All requests to attend to my non-functioning safe were ignored (3 of them over 3 days, then I gave up.) Asking for an espresso with breakfast meant having it arrive just as I was leaving, after about 30 minutes wait. There is clearly no management care here, in contrast to the very pleasant Metcourt at Johannesburg airport. Finally the hotel is only 4km's from the city centre, but on a HIGHLY congested road, so if you are working in central Gaborone & stay here add 45 minutes journey time each way. Just not worth it....

The Metcourt is relatively new and I think I stayed there shortly after it had opened. It was designed for the business traveler and has less to offer than its neighboring Walmont sister hotel. And by less, I mean a lot less. The only real edge this place has over the Walmont is that the breakfast is cheaper.
The elevators are slow, the service so-so, the internet not so great, no room service, no restaurant on site (aside from breakfast) and it's not that much cheaper than the Walmont.
Oh, did I mention the rooms are smaller?
I will admit that the rooms at the Metcourt look nicer than the Walmont (they have a more modern feel to them), but I'd prefer space. Also, there are no safes or refrigerators in the room.
If you want dinner, to work out, take out cash, buy a newspaper or swim, you have to go over to the Walmont. Granted, it's really not that far at all, but at the end of a long work day when you all you want to do is have a quick bite to eat and go to bed, the idea of going out and finding food isn't very appealing to me at least.
For the money you're going to spend, stay at the nicer, more convenient, better equipped Walmont.