Firstly, let me say that the location is wonderful and the staff were great - they did all they could and we felt sorry for them having to work in a hotel that no one (owners, managment etc) seemed to care about.
We were booked in for two nights and we realised, within the hour, that this was not going to be pleasant. There were, maybe, 10 others staying in this large hotel at the time we were there.
Our rooms were interleading - only one had an aircon that worked and only one had a door that could open onto the varandah. No phones were in the room, so when we asked for rooms with working doors and aircons, we had to walk a while to reception to be told "only a few rooms have working aircons" (Must be very few, with only 5 other couples in house).
We ordered drinks outside - paid $21 for 4 drinks and noticed an additional tax of $3!! on that, so it came to $24 - is that legal in Zim because nowhere else we stayed had this additional tax? Drinks were also limited (no red wine!), expensive and pretty poor quality.
At night after dinner, about 50 Elephants came to the watering hole, it would have been amazing had the quality of the lights been better, we could only see the ones very close to the fence with only dark images moving below by the watering hole..
The lights in the entire hotel went off at about 12 pm and only came back on at about 6 am. It was pitch black and about 35 degree's in our room, so as you can imagine, none of us got a good nights sleep and we woke up with very little of our humour remaining. Did we get an explanation or an apology........ah no!
We did however go to breakfast, as this was included, though no one else knew this and we had to go to reception to have this cleared. There was no way we were going to pay $20 EACH for a very limited and dull breakfast, that included coffee with plastic spoons.
One night was all we could handle and never again, that's for sure.
A drastic change is needed in this hotel, which one can see, was once brilliant for familiies.
