The only nice thing about the hotel is the nice panoramic view from the swimming pool and the pseudo berber-styled bedrooms. Service is very lacking and the hotel is located about 10 mins' drive away from Old Matmata town, which makes you captive of the hotel as there are no other facilities around for food. The restaurant feels like a canteen and the food, likewise. The room was spacious enough but the room we had had no hot water. We had arrived at night and it was cold during that period. Although the hotel looked empty, they refused to give us another room, telling us that all the rooms were the same as the heater was broken. Well then I wonder why the room my friends were in had running hot water? I ended up using their bathroom instead. So much for service.
The atrium where the rooms are has a kitschy fake camel and well making one feel like the hotel is trying too hard to create a berber themed village. All in all, the hotel does not deserve the 4 star that it claims. It feels more like a 2-3 star accomodation and service is worse than some budget hotel i've stayed. It would probably be more worthwhile to stay in a cheaper acomodation in town.
It was also strange that the night we arrived (past 8pm), there was already a "tour agent" sitting in the hotel lobby, asking us if we want to arrange a 4X4 tour of matmata the next morning! A syndicate operation perhaps? We surely did not request for such a service in advance.
You are better off staying somewhere else.
- Le Diar El Barbar Matmata
