First the positives. The location is fantastic and all the rooms have amazing views over the punic ports from the lovely balconies. The suites are huge, there is a great hammam downstairs, the beds are comfy and there is a bit of a wow factor.
However.... once the wow has worn off you notice the cracks both physical and in the quality of service.
The finish on the rooms is not as good as it could be, which is a shame as a lot of money has been spent here and with slightly better workmanship it would be better.
The in-room bath area at the end of the bed is interesting. It is a nice idea, but it would help if the shower worked properly and did not flood the room. It would also be good if the bath could drain, or you could get hot water out of the taps in the sink.
Other minor annoyances included the bizarre stocking of the mini-bar, the inability to provide any glasses in the room, the impossible complexity of controlling the temperature in your room and the strange automatic time-controlled, motion sensitive lighting.
The main probelm was the service. You were not made to feel like a guest at a hotel but an annoyance getting in the way of running one of Tunis's top restaurant/bars downstairs. It was almost as though they had forgotten there were rooms attached.
Whilst the restaurant was nice, it is dramatically overpriced compared to other equally good eateries nearby and is no longer part of the Alain Ducasse stable.
The bar staff were entertainingly incompetent and full of their own self-importance, which was surprising given the very limited range of drink available. We also spotted them pouring left overs from drinks back into the bottles! On most nights all the seating in the bar is reserved for private parties meaning that guests have no where to sit anywhere in the hotel other than their rooms, given that the bar also serves as lounge and reception.
Unfortunately you could hear the noise all night from your room.
All the makings of a very nice hotel are here - it just needs some professional hotel management and staff.
- Didon Hotel Carthage
