Friendly staff, very nice rooms, sea view and pool area, although the beach isn't really a beach. Quiet area, but at the same time close to shopping centres and ATMs. Would stay there again.

The hotel itself is quite nice and the location perfect, but the service is really bad and the breakfast and food even worse. The breakfast was so bad that I couldn't eat it, no attention to detail or quality. Lunch was also terrible. The one day I was in my room, not feeling well, I would not get the staff to bring me water for anything. I called reception about 4 times, each time they said they would bring it in 5 minutes. After 3 hours of waiting had to go out and buy it myself.
The pool are and gardens are OK, but not the best maintenance I've see. There is a small section where you get access to the see, but can't call that a beach, just steps that lead you into the water.
I will not stay again in that hotel, did not enjoy my stay.

The hotel is situated on the Msasani Peninsula just north of the city centre directly on the ocean front. The beach part in the name is a bit deceiving, as it is not a real beach, rather a little sandbox with 2 parasols at the end of the garden. Arriving at the hotel already gives you a bleak indication of what to expect from the hotel. What looks like the porters / valet desk is in fact the reception desk with absolutely no warm welcoming feel to it whatsoever, and the staff don't make you feel any more welcome either. I had booked the hotel on the Best Western website, but no booking was found when I arrived, and it took a while to find the reservations manager and even longer to finally find my reservation.
The room itself was very nicely done, overlooking the bay and could have been excellent if attention to the smaller details was given. The inroom safe wasn't working and despite attempts by the hotel staff to fix it, it never worked. Neither did the free 'high speed internet' as the signal was so weak it dropped every few seconds.
The restaurant and bar are not bad, but for the price paid for this hotel, one would expect something better. The swimming pool and loungers around it looked worn out, an attempt had been made to paint the pool's rim, unfortunately the paint has run over the edges and gives the whole pool a very tacky look. Not as tacky as the gym, which you have to really look for - a small spiral stairs just off the reception winds down into a dingy basement with some exercise equipment, and on the other side of the lobby, through some doors and dark hallways is the sauna room with (empty) jacuzzi which looks absolutely pathetic, dirty and broken.
This property has real potential, but who ever is in charge of this hotel clearly is not interested in making this a top hotel.

Welcoming, helpful staff. Good accommodation. Good location - short trip to Slipway and Seacliff shopping centres but these are small. Importantly both have ATMs which usually contain money!!
The hotel beach is not really for recreational purposes.
Good variety of food with choice of al fresco overlooking shore or indoor tables. Quality could be improved.
Good if somewhat pricey taxi service readily available. Check what price will be at start so you don't get stung because of hold ups in the traffic which can be dire.
One niggle - you need to buy drinking water and the hotel sells it only in 500ml bottles - at the same price as other hotels on our trip charged for 1.5 lt. So buy at Slipway or Seacliff supermarkets.