The common areas, lobbies, and lobby bar all look grand, clean and inviting. However, once on our floor and shown our room....DISGUSTING!! The room's decor is some type of 1970 bamboo/wicker, the dresser and wardrobe (with only a few hangers, requested more, never received) are all on wheels, the head board of the bed are all wicker with two tacky plastic vinyl covered back pads hanging from it, the paint on the walls in the bathroom are all scuffed and dirty, the shower head is hung incredibly low (I am 5'4 and had to duck slightly, my husband is 6'1), the in room crib we had asked for had stains on the mesh on the sides, and stained linens (the baby slept in the bed with us), the airconditioning feels more like a fan, it was cooler when we slept with the balcony door open, and the tiled floors left my feet black. I mean it was not to be believed- at a "5-Star Hotel"?!! Went to the breakfast buffet- the cheeses are left out and sweating, as are the meats, fruits looked unappetizing- and the prices are insane. DID NOT EAT HERE.
We used the parking lot, and on one of our last days the attendant did not let us in and said there were no parking spots left. I had a sleeping infant on my shoulder, baby bags, shopping, etc. and I could see in plain sight four or five parking spots. It was an attendant we hadnt seen all week and hadnt been appropiately bribed/tipped in order to be courteous or even just do his job.
Oh- and to top it off- most of the week we were there, they were refinishing and painting the wood around the pool patio and the toxic fumes wafted up to our room. AWFUL!
The morning of our check out- they came up to our room, while we were still packing up and went thru the room and minifridge to calculate any costs on missing items, completely gauche!
There is NOOOO WAY this hotel is even a true four star. Have been to many 4 star hotels that were immaculate and modern and felt more luxurious, and for the price that the Movenpick charges?!!!
6 months after my trip I am still angered when I think of my stay here; the service, the lack of cleanliness and the exorbitant costs- OUTRAGEOUS! Next time I will go to Le Mirage further up Caps Spartel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC