When we arrived at the entrance by taxi, the door men didn't move a finger, they were just standing there watching us. We went inside carrying our luggages and through a meaningless metal detector gate, which no one is around to check and goes off every time someone walk through.

The lobby is big but not stylish, the lighting was too bright and white (which they turn off completely during the night to make the whole lobby pitch-dark).
The room was ok but there wasn't even a bottle of complimentary water, no kettle or tea bags, only an expensive mini bar and a basket of expensive snacks.
Had only one pillow for each bed and each one had different stuffing inside. One too stuffed and hard and the other one too soft and with strange bumpy shapes inside.

The booklet in the room doesn't say much about the internet, I had to call two different numbers to find out that the internet costs 150 DHR per hour.
I went down to use their desk top in the lobby to check emails, but they charge the same amount for us to use the desk top.
When I went back to the room, I had to bang the door many times to get my mother out of shower as they had provided only one key, which you need to keep in a hole on the wall to keep the electricity of the room on.

Something is wrong with their shower hook, we ended up flooding the whole floor of the bathroom and soaking the carpet outside.

We asked at the front desk where the nearest super market was, the guy goes "Turn right at the first corner!" I asked whether we should go right or left outside the entrance, but he can't explain things logically, and goes "Just go outside and you will see!" We went outside, had no idea, had to go back and ask again.

We were taking a very early flight the next morning, so asked the front desk to book a taxi at 4:45am. She asked which airport (althougth there is only one?), and said no problem, and wrote down something inside the counter.
The next morning, we checked out in the dark lobby and asked about the taxi. He seemed to know about it, and told us to wait seated on a sofa in the dark.
But the door men didn't seem they were doing anything. We went to the entrance and asked. One of them says "two minutes", and he started to walk towards a bigger street near the hotel. They were just standing there, waiting for a taxi to pass by the small hotel entrance by chance.
It took another 10 mins to find one, and while we were anxiously waiting outside, the other door man kept telling us to wait inside.

We could have stayed at Sofitel with the same money.
Don't spoil your trip by staying at such a bad hotel.