Our group had rooms in the Jardins d'Ines complex, Pavillon du Golf complex and in the Golf Club. We had no rooms in the main hotel so I cannot comment on those.
During our stay we had several complaints about sewage smells in the bedrooms and lack of hot water. The hotel seemed to find the hot water problem difficult to solve.
Transportation was a big problem too. The hotel has a few shuttles looping between the various satellite resorts. The Pavillon du Golf is on the main hotel site so golf buggies can be used to transport guests to and from the main hotel (or alternatively it's a 10 minute stroll) but the Jardin d'Ines is a good 10-15 minute drive off site and we were sometimes waiting ages for a van to take us from one site to the other.
Housekeeping was a constant issue too. We had a problem with a toilet that wouldn't flush and it took 3 days to get the problem fixed. This was partly due to the language barrier as we struggled to make ourselves understood in English to anyone other than senior management.
All of the bedrooms in each complex are beautiful but it was commented that the furniture was chosen for aesthetics rather than comfort.
In summary, I would say that this is a nice hotel that could be so much better if more attention were paid to service.
- Les Jardins d Ines
