The taxi drivers in Marrakech have absolutely no idea where this hotel is and when we arrived we endured a stressful journey with the driver on the phone to the hotel. We were picked up half way through the journey by the hotel staff who spoke very little English and due to a problem with their fax machine, were unaware that guests were booked in so were unprepared for our arrival.
The information on LastMinute is misleading as it states the hotel is 10 mins from the centre of Marrakech, but this is 10 mins by car. There are absolutely no local amenities near the hotel and we were warned not to go walking at night by ourselves. The driver who was there during our visit spoke no English and the cost of transfers, at £10 into town and back, really does mount up over the week.
The food in the hotel was good but pricey compared to other places we ate in Marrakech and again as there are no shops or restaurants within walking distance, it is simpler to eat there. Around £10 for a main meal, £5 pounds for a small beer and about £3 for a bottle of water.
The hotel itself was very pretty and the pool was a real treat but we felt let down by the 5 star rating. There was a pipe feeding into the shower that dripped constantly and a huge damp patch on the wall. There was no furniture on our balcony to sit on and the toiletries provided had been used before and were quite grotty. Bits of metal were peeling off the bed frame which was quite dangerous if you brushed past it. Housekeeping did not come every day and there were only hand towels provided. Sounds like small things, but they are supposed to be a 5 star hotel.
Overall, we had a good time in Marrakech but we felt we were mis-lead by the info available on this hotel. We were aware the location was slightly out of town but perhaps naively, we didn't realise it would be in a residential area and completely isolated from any ammenities. These are things we wished we had been made aware of before booking our trip.