The staff were so helpful with their recommendations for places to visit, and their service made it a trip to remember. Our room was very spacious, tastefully decorated, and beautifully prepared on our arrival with rose petals and candles. The on-site hammam and spa treatments were excellent, even though in simple surroundings. The location was very convenient to all the local places of interest, and the breakfasts were of generous portions. the only thing missing in the rooms was heating, which is a necessity in the cold months! Annie and her staff should be proud.

The riad looks very well in the pictures and the reality is almost the same, but the things there are not very good are the services you are being offered:
1. They forgot to send the taxi to pick us up from the airport, although we received their confirmation and we had to wait more than 1 hour and a half for a taxi.
2. The location can not be reached by car and you have to walk a couple of minutes.
3. The wi-fi, even they said that is working in all the rooms, was working properly only on the ground floor where the router was. At the first floor was not signal in the rooms.
4. There is no bathroom door, there is only a curtain.
5. There is no heating system available and if you are going on a colder month like we did you are freezing.
6. No TV in any room, only in the lobby.
7. The services do not compare to a 4* hotel, but the prices are the same.
8. The area does not give you a save feeling, 'cause the streets to the riad are like a labyrinth.

The staff is not very friendly, we ask for some recommendations of good restaurants and they recommend what everybody could see some restaurants from Jemma el Fna which on all the sites had bad reviews.
In conclusion if you want to book this riad think again, 'cause definitely the price requested is much more than it's worth.

We stayed for 3 nights on the Riad Aubrac oriental , we stayed in the Jacaranda room on the ground floor. It was spacious, a slightly odd set up with the bath and washbasins just by the bed but toilet was enclosed. The raid was beautiful a real oasis. It is down a small alley just off a busy street where all aspects of Marrakech life was visible. Inside the courtyard was very pretty , and the roof top terrace had lovely views. We arranged for the riad to send a driver to pick us up from the airport, he could not drive directly to the riad as the streets were too narrow. We were met by a fellow with a cart who wheeled our luggage for about a 10minutes walk to the riad.
We had supper there on our first night, it was a lovely lamb tagine, beautifully presented. Whilst there the reception arranged for a driver and 4x4 to take us into the Atlas mountains , this was a great day out and well worth doing. The riad is well situated for walking around the medina and getting to the main square. The staff were all very friendly and helpful. English is spoken and also French . Would certainly recommend it to stay if you visiting Marrakech ,and particulary if you want to experience the real Marrakech rather than stay in a face less international hotel.

We stayed for two nights in Riad Aubrac Oriental (the second Riad operated by the Riad Aubrac owners and situated nearby) for two nights and had a great experience.
This Riad is very well located in the heart of the Medina, approximately 10 minutes walking from the central square and on walking distance from most of the monuments. A pick up by staff from a meeting point can be arranged at first arrival which is highly recommended. Once you know the location it is however easy to find back the Riad.
It is an amazingly quiet place to stay. No noice at all from the busy medina streets. The nicely decorated central atrium with open roof (where breakfast and dinner are served) makes it a special and very attractive environment. One would not expect to find this "palace" style after an entrance door at the end of a narrow street but this is Marrakech ...
Rooms are comfortable and clean and correspond to the description on the website.
Staff is very friendly and helpfull but the main reception is at the other Riad.
Meals are of good quality but should be ordered in advance (something went wrong with the reservation of our first dinner but as an alternative they guided us to a good restaurant and offered us a bottle of wine). A lot of services (eg . hamman, airport transfer, assistance for reserving a city guide .....) are available but not cheap.
It is certainly a place I would recommend for anyone liking to stay in the medina for visiting Marrakech.