Hotel is very difficult to find in a maze of unfriendly back alleys and narrow streets. Does not feel safe at night - alleys and streets leading up to Riad poorly lit.
Hotel is supposed to be 5 Star - don't make me laugh.
Getting weary by end of holiday of local youths asking for money to show the way to Riad.
Marrakech is an amazing place to visit - but choose somewhere else to stay instead.

We had one meal there which was vastly overpriced and not very pleasant, far better quality and value is to be had from the market stalls in the main square at a quarter of the price. The riad arranged an English speaking guide which was good but we had to endure 3 visits to shops with an agreement with the riad for a hard sell. Be firm at the outset that you are not interested in buying carpets and save yourself a lot of grief. Also dont say you want lunch as you are taken to yet another place that the guides obviously have a deal with, for yet more vastly overpriced chicken tangines. My booking clearly stated room only and we only had breakfast once but was charged at the end nonetheless. I was told 'it is always free and included', there is a tourist charge added and a credit card commission of about 5%. Do not book the driving tour with the riad as you can get this for a quarter of the price from an agency in the centre. Also, if you like to have a drink bring it with you unless you enjoy getting charged £5 for a very small beer, wine and spirits can only be afforded by royalty. The riad also seemed to have a particular liking for playing Celine Dion music day and night which by day 6 felt like torture.

PS: Th e riad taylor is very very very very far from the center of the city, and it's difficult to come back at night (no light in these area)

Rude and unhelpful staff that are soley there to squeeze as much money out of you as possible! They pushed and pushed us to book one of their organised trips. We had already arranged trips for ourselves through tripadvisor contacts before hand so politely declined and we got an hour long speech about how we knew nothing about how things work in Marrakech and would be very dissapointed if we refused their trips - a very pushy sell for having just arrived, exhausted, at the Riad!! Their trips were also hugely over priced, in fact, ten times what we had found ourselves.

The trips we organised ourselves were the big successes of the holiday - pre-book the Supratours 55dh coach to Essouira rather than pay Riad Taylor 2200dh (yes 2200, no typo) for a driver. We finally asked them for one thing - a taxi to a club, which is in their brochure - when we arrived the club was closed (it was a Tuesday, I still don't know why though - everything else was open, as were other clubs and bars) and we waited 45 minutes to be picked up again! We were charged 350dh (getting a marked "petit taxi" cab ourselves, the same distance cost 20dh) and it then turned out the woman at the Riad knew the club would be closed and she laughed when we told her we were angry about it!!

We also booked a tour and quad biking through companies given good reviews on this site (Maroc Expe Quad biking - the couple speak almost no English but didn't matter they seemed patiently to understand by terrible French and were so very friendly and the trip was brilliant!). We saved a huge amount doing it ourselves and I wouldn't trust Riad Taylor not to mess it up.

One last insult - on check-out they tried to charge us for the mint tea they give you as a welcome drink. We were completely shocked - they greet you, sit you down, give you tea and then try the big sell for their trips. We assumed this tea was complimentary as a welcome but they tried to charge 200dh (£17) for a cup of mint tea. We point blank refused and eventually they backed down.

There I found relief and relax, smiling faces, warm welcoming and everybody took care about me! I'm very impressed and I suggest you to discover the riad Taylor.