It gives me great pleasure to write this review. I booked this hotel with the Travelzoo offer then read the negative reviews. Consequently, I had no expectations and even considered losing my deposit and rebooking elsewhere. I can honestly say, having travelled all over the world, that this is the kind of hotel I have aspired to stay in for many years and I would return in a heartbeat - in fact, we didn't want to leave!!
Ghizlane met us upon arrival and explained the check in process, sat us by the pool, organised our welcome drink and walked us to our lovely suite. Rose petals everywhere, welcome snacks, lovely dressing room, bathroom and private patio - could not have been happier! We had a lovely lunch by the pool, then a rest after a sauna, then were driven directly to our dinner reservation in a famous restaurant and were picked up again bang on time by the hotel car.
Next day the breakfast by the pool was faultless, and instead of going shopping as planned we decided to spend the day at the hotel as it was so welcoming and beautiful and the weather was fantastic. We had a truly wonderful day, relaxing on the various pool furniture and getting some rays. The staff were attentive, bringing anything we needed, but were not overbearing. We enjoyed meeting the dalmatian puppies too. We had dinner in the evening at the hotel - we didn't need lunch as breakfast was so plentiful.
The Palais Mehdi made our holiday very special, not least because of the beautiful courtyards, rooms and furniture. It is a wonderful place to be. With the Travelzoo offer I feel we got exceptional value for money. I honestly can't fault the place - I'm sorry that other reviewers did not experience the service, politeness, environs and value which we did.

Travelled with some apprehension having read mixed reviews on tripadvisor, but was very happy with our 3 night stay. All the staff were very friendly, including the Manager, and we felt very welcomed. Car was waiting for us at the ariport, the grounds are fantastic, the room was huge, clean, and very inviting, with a welcome pack awaiting us. Although not perfect in the Hilton way, it made us feel we were in Marrakech and not some sterile hotel room anywhere in the world. Food wasn't the cheapest but was good and it was nice that you could eat wherever you wanted. Breakfast was varied and extensive -- much more than we could eat. Do try Al Fassia restaurant, but best to book in advance as we only just got a table the night we visited.

my husband and I chose this hotel in Marrakech through one of the offers courtesy of Travelzoo. As we had never visited Marrakech before, we thought the luxury of a 5* hotel would be the perfect antidote to the obvious culture shock of a Moroccan city. It was indeed beautifully decorated and furnished. A couple of little niggles; the grounds were a little unkempt as the grass needed cutting and the borders weeding. The swimming pool was freezing cold and had black algae in the middle and if you grabbed the edge with your fingers then slimey gunk met your hands! Some of the sunbeds were old and falling apart, and they could had done with more of them. I have doubts if the sunbed towels were washed everyday; they smelt like they had just been dried and folded! It was however, very peaceful but felt a little like the 'Marie Celeste' sometimes as there really was hardly anyone around at certain times.
There is no restaurant in this hotel (you ate in the corner of the reception rooms, where it's very dark) and absolutely no atmosphere in the evenings. Not surprising as the drinks were extortionately expensive, likewise the food, 15 Euros for a club sandwich for instance. You possibly would expect this in a 5* hotel but this is definitely not one!
We were persuaded to have the typical moroccan buffet on the saturday night, which although should have been hot, was lukewarm and cold. When we complained they very indignantly took it away and microwaved it to an inch of it's life. Needless to say, mine wasn't eaten. The following morning when we complained to 'Le Directore', (French speaking, with very little English), he was loud, rude, obnoxious and totally unrepentant and was having none of it. Incidentally, we got friendly with 2 other couples while were there and they had the same experience. This man should not be running an hotel!! We would definitely not recommend this hotel to anyone until the management is changed. As I say, nice hotel but shame about the management.

Having read the reviews before we travelled (both good and bad) we arrived with an open mind.
On the whole this hotel does not function to the standards advertised and even though we realised that a 5 star Morroccan hotel would not meet worldwide standards, we found it lacking in several areas.
The first room we were given was very poor with holes in the bathroom curtains and a rear courtyard so overgrown with weeds and debris that I didn't want to step outside let alone sit out there. Right outside the front door was a building site with noise from morning to night. We asked to change rooms and we were charged a suplement of E60 per night.
The menu was the same for lunch and dinner which consisted of limited, overpriced fare with overpriced drinks to match.
The pool had moss and lichen growing up the sides and the water in the hot tub was a milky white colour.
The hotel dogs while very cute (one had a litter of puppies) had left their doggie deposits on the hotel lawn and there it remained for the duration of our stay.
I don't understand how people could think that there were enough sunbeds as I counted 6 in total with a few chairs and sofas as well.
In my opinion which I know is different to the next persons, this hotel is badly managed and could perform to a much higher standard than it does at present.
We certainly won't be staying again!!!