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Hivernage Hotel & Spa – reviews, photos

5.0 of 5
Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Hotel amenities
Hivernage Hotel & Spa
Hivernage Hotel & Spa
Hivernage Hotel & Spa
Hivernage Hotel & Spa
Hivernage Hotel & Spa
Hivernage Hotel & Spa
Ranked #247 of 435 hotels in Marrakech
4.0 of 5 stars 234 Reviews
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234 reviews from our community

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Traveller rating
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    86
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Date Rating
casablanca
1 review
“Hivernage Hotel & Spa”
4 of 5 stars Reviewed 4 January 2012

was trying to find a good hotel for three nights in Marrakech and had to choose between Hivernage Hotel & Spa and another 5* near it. i can tell u that i made the good choice. I spent three wonderful nights In this lovely hotel.
I realy was surprised by the service wich was excellent, their was a nice atmosphere specially in the bar and the lobby but also in the restaurantand. The staff was very helpful and always smiling and the meals was delicious. That's all a customer wants to have when traveling
there was some little problems with the taxi drivers but that's ok,
..

Stayed October 2011, travelled with friends
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Ask nawal b about Hivernage Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
france
Senior Contributor
29 reviews 29 reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Great location, great hotel, great spa”
5 of 5 stars Reviewed 2 January 2012

This hotel has a very nice decoration, Very Morroco style and the Suites are very confortable , large even has a sauna in the bathroom! The views from the rooms are fatastics. The location is superbe very close to the medina and the spa is very good with hammam and sauna and good massages. Also the restaurant is a very good spot in the city. The staff was very nice and friendly during my stay and make me feel very welcome.you have 2 pools, one inside and one outside, so you can go to the pool in summer and in winter!

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jmplolo1 about Hivernage Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Much promise but let down by lack of 5 star detail - not worth the prices.”
3 of 5 stars Reviewed 27 December 2011
2
people found this review helpful

It looks good and is in great location but what a let down. Lack of smiling, helpful staff, very noisy room from partying in foyer, the club downstairs or the street, hot rooms and no air con. They brought me in a portable one which was kind but sounds like a jet engine, takes up all the room and needs window open to work properly! No point. Minibar not restocked. Nor breakfast card replaced. Hair - all sorts - in sheets first night. Pool all in shade and closed in. Everything that can be charged extra, and at a high price, is. There are some good points: location, doormen, attempt at good service (eg towels and water handed out in gym), pretty lobby, wifi. This hotel has promise -I'd love to retrain everyone! - but sadly, I would definitely not stay here again for these prices - and I had a deal! Stay at Sofitel, el Saadi, or Novotel. Or if you can splurge La Mamounia. Don't let this hotel ruin a fun city to visit.

  • Stayed December 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chichester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Last Minute Disappointment”
2 of 5 stars Reviewed 12 December 2011
2
people found this review helpful

Having originally been booked into a Riad in the depths of the Medina for a long weekend as a short notice 'thank you' from my boss we immediatly contacted the travel agent to transfer us to a modern hotel. By pure chance we arrived at the Hivernage Resort and Spa. Impressive entrance and lobby area and easy check in. Room was clean and comfortable and MOST staff were friendly and polite. The reception staff however were extremely rude and unhelpful. On one occassion when trying to borrow an adaptor for my mobile telephone they sent up a flat pin adaptor which they obviously knew would not fit and then hung up on me when I rang to try to resolve. There was also an attempt to overcharge us by some 340 dirhams for a bar tab on a bar we had not even visited and appeared resentful to have to amend the bill when we insisted.
We certainly got the impression that being in the very small minority of English guests we were not particularly welcome.Breakfast was pretty poor but the lunches in the cafe style restaurant and the dinner we took in the main restaurant were OK.
We would not go back to Marrakesh by choice and would certainly not return to this hotel.

  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask GandT54 about Hivernage Hotel & Spa
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Ennery, France
1 review
1 helpful vote 1 helpful vote
“Loin d'etre un sympathique lieu”
3 of 5 stars Reviewed 4 October 2011
1
person found this review helpful

Hello, I wanted to express my total disappointement toward the team in this hotel who was in 98 % UNFRIENDLY which is very surprising from the morocan people who use to be very welcoming. No smile, they were not nice from the reception service area to the breakfeast server and also in the SPA. In addition to that we paid to benefit of the SPA commodities but the pool inside the spa was not working, 1 lift from the 3 is not working and we spent the week to hear noise from the repair job. It was very difficult to use the available lift spending so much time to calling it. This hotel is poorly maintained (electric outlet not fixed in the room), the channel TV not clean, the WIFI is very low in the room. The SPA is not that much clean. In spite of numerous negative point we must say that the butler and cleaner were nice and available and also in general all requests were answered properly. I would not recommend it for a long trip as us (7 nights) the swimming pool outside is not well located the sun is not giving in every place you are covered by the hotel wall. 5 stars now should be reviewed down it's far from such level.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask rachid B about Hivernage Hotel & Spa
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Additional Information about Hivernage Hotel & Spa

  • Hivernage Hotel Marrakech
  • Hivernage Hotel
Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Price range (per night):* INR6,447 - 12,839

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