This hotel has a very nice decoration, Very Morroco style and the Suites are very confortable , large even has a sauna in the bathroom! The views from the rooms are fatastics. The location is superbe very close to the medina and the spa is very good with hammam and sauna and good massages. Also the restaurant is a very good spot in the city. The staff was very nice and friendly during my stay and make me feel very welcome.you have 2 pools, one inside and one outside, so you can go to the pool in summer and in winter!

It looks good and is in great location but what a let down. Lack of smiling, helpful staff, very noisy room from partying in foyer, the club downstairs or the street, hot rooms and no air con. They brought me in a portable one which was kind but sounds like a jet engine, takes up all the room and needs window open to work properly! No point. Minibar not restocked. Nor breakfast card replaced. Hair - all sorts - in sheets first night. Pool all in shade and closed in. Everything that can be charged extra, and at a high price, is. There are some good points: location, doormen, attempt at good service (eg towels and water handed out in gym), pretty lobby, wifi. This hotel has promise -I'd love to retrain everyone! - but sadly, I would definitely not stay here again for these prices - and I had a deal! Stay at Sofitel, el Saadi, or Novotel. Or if you can splurge La Mamounia. Don't let this hotel ruin a fun city to visit.

Having originally been booked into a Riad in the depths of the Medina for a long weekend as a short notice 'thank you' from my boss we immediatly contacted the travel agent to transfer us to a modern hotel. By pure chance we arrived at the Hivernage Resort and Spa. Impressive entrance and lobby area and easy check in. Room was clean and comfortable and MOST staff were friendly and polite. The reception staff however were extremely rude and unhelpful. On one occassion when trying to borrow an adaptor for my mobile telephone they sent up a flat pin adaptor which they obviously knew would not fit and then hung up on me when I rang to try to resolve. There was also an attempt to overcharge us by some 340 dirhams for a bar tab on a bar we had not even visited and appeared resentful to have to amend the bill when we insisted.
We certainly got the impression that being in the very small minority of English guests we were not particularly welcome.Breakfast was pretty poor but the lunches in the cafe style restaurant and the dinner we took in the main restaurant were OK.
We would not go back to Marrakesh by choice and would certainly not return to this hotel.

Hello, I wanted to express my total disappointement toward the team in this hotel who was in 98 % UNFRIENDLY which is very surprising from the morocan people who use to be very welcoming. No smile, they were not nice from the reception service area to the breakfeast server and also in the SPA. In addition to that we paid to benefit of the SPA commodities but the pool inside the spa was not working, 1 lift from the 3 is not working and we spent the week to hear noise from the repair job. It was very difficult to use the available lift spending so much time to calling it. This hotel is poorly maintained (electric outlet not fixed in the room), the channel TV not clean, the WIFI is very low in the room. The SPA is not that much clean. In spite of numerous negative point we must say that the butler and cleaner were nice and available and also in general all requests were answered properly. I would not recommend it for a long trip as us (7 nights) the swimming pool outside is not well located the sun is not giving in every place you are covered by the hotel wall. 5 stars now should be reviewed down it's far from such level.