This is the first time I've reviewed a hotel but i felt I should because staying here was an absolute pleasure. Riad was exactly as pictured in photographs - sometimes you wonder if hotels have just tidied up and and cleaned for the photos and the rest of the time its a mess - but this wasn't the case with this hotel. The entire hotel - terrace, rooms, ensuites, courtyard - was extremely clean, tidy and beautiful. This was the first place my boyfriend and I have been to Morocco and experienced a Riad Hotel. Riad is situated within the old walled city (The Medina). I have read another review that said the hotel was situated down a questionable street but this is the way the Medina looks. By Western standards the streets look run-down and delapidated, but the whole of Morocco looks this way!! The street is not questionable in a way that it's unsafe. When you enter the Riad, it is in stark contrast to the appearance of the street outside. You walk into a picture of beauty and tranquility. The courtyard is beautiful - amazing decorated, a fountain in the middle with sparrows stopping by for a sip of water, tables and chairs to sit and have a quite read. When we arrived, early for check in, we were greeted by a friendly receptionist who let us leave our cases by reception and showed us up to the roof terrace. Again, terrace was beautiful, immaculate and peaceful. We sat down and were served with complimentary traditional mint tea and a selection of pastries/biscuits. The receptionist then arrived at out table with a printed map of the area - a pleasant surprise as we didnt ask for it - and took the time to sit down and explain to us (in very good english) where we were, where the local points of interests were located and advice on the best ways to get there and back. We enjoyed our tea, soaking up the atmosphere and were then told our room was ready (early) and we were welcome to go in. Room was as pictured - clean, well presented, cosy and comfortable. Simple in that there were no hotel freebies etc, but that is reflected in the price. Bathroom was clean, all fitting and fixtures as they should be, good shower, toliet and sink. Clean bedding, 2 clean towels in the bathroom, soap, two glasses and a bottle of mineral water. Very happy with the room. Service - was impeccable. This is the main reason why I choose to write a review. Staff were friendly, very helpful, recommended fantastic restaurants if we asked or directed us to the restaurant of our own choice. Ordered taxis for us at a reasonable price, on time. I remember one slightly grumpy looking staff member but she works behind the scenes in the kitchen etc, so doesnt do the face-to-face service. Everyone else bent over backwards to be helpful. Guests were mostly english/french/european. all guests encoutered were pleasant and friendly. Food - breakfast was delightful - traditional, always fresh and delicious. We were given a mint tea, croissants/other pastries, traditional "spounge cake bread", (is the only way i can describe it), fresh bread and preserves, fruit and/or delicious yogurt, and a choice of english tea or black/white coffee.
The only possible negative for some people staying here may be the noise from the medina streets. You can hear people living until around 11pm - kids playing, people talking etc and you can also hear the call-to-prayer from the mosque once/twice in the evening. We did also hear it one morning at 5pm. However, this is the same where-ever you stay in the medina. I would recommend that everyone stays in the medina at some point in their trip, otherwise you have not experienced a a real Moroccan city.
I was so pleased with my experience at this Riad - traditional, clean, absolutely beautiful. There first time I have left a hotel with the overwhelming urge to write a review and congratulate the staff on such a wonderfully run place.
Also - have a traditional "Hammam" (steam room) that guests may use free of charge. You just need to book a couple of hours in advance so they can clean and prepare it for you :)
PS - noticed most of the bad reviews for this place are a few years ago - this is a different hotel compared to the one described in 2007 :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC