We stayed at the sofitel for two nights on the 28th jan,the location is perfect,everything is within walking distance,when we arrived at the airport we got into a small yellow taxi outside which did not have a meter,it was a very shabby taxi and we were overcharged,it was our first time here so didnt have any idea how much it would cost but i did ask at the hotel reception when we arrived and we were charged probebly around £5 extra!the hotel itself is beautiful,very chic,our room was not ready so we went out to lunch down the road at extrablatt and took a walk to the square,we got back to the hotel about 3 hours later and we had to wait another 30 mins and when we got to our room it had twin beds so back to reception,given another room which we discovered was already occupied!!the guy who carried our bags ran back for another room,he was very appologetic anyway.Lovely room,large bathroom,king bed and little balcony overlooking a small garden with a pond,such a beautiful hotel you could not find fault,the pool area is amazing,the best hotel we have ever stayed in,the only thing that bothered me which has nothing to do with the hotel was that as soon as we walked out one of the guys at the gate tried to persued us to let him be our guide which i had already read about in my guide book,he didnt look too happy when we refused!everyone wants to be your guide and men would walk along side us and pretend that they worked at the sofitel,they must watch from a distance and follow you and they too would ask where your going and try to persuede you to go a certain cafe ect,it does get annoying,we would change direction and say were going somewhere else,then we got ripped off buy a guy selling dohnuts,straight away i said no thankyou,around 5 times lol,then he asked where we were from and held out a dohnut and said here gift for you,after trying to refuse,i took it,didnt want to but didnt want to offend,he said try it,i took a bite(he had also given a "gift" to my husband,as soon as i took a bite he rubbed his fingers together!!! so lesson learned,do not accept a gift as nothing is free here and they will want more money than what its worth!!! we ate at the night market on one of the stalls with all the locals,i was a little dubious at first but the food was amazing,little spicy sausages,big baps to mop up minced tomato,onion and herb sauce,mixed grilled kebabs and really cheap,cost us around £7 for the two of us and that was with mint tea too,now i dont drink english tea,coffee or herbal tea but the mint tea here is delicious,wish we had eaten on the stalls both nights!i loved the souks,they drive you crazy trying to get you to look at there stuff but just carry on walking,smile and say no thank you,we were followed in the souks,someone will say market this way,again everyone wants a piece of you,one guy tried to tell us to go somewhere and as we turned away my husband saw him signal another guy and he followed us,we left the souks and went back to the square where he then went back!! you really dont need a guide,and apart from going to and from the airport we did not use a taxi,we walked everywhere but saying that we walked from our hotel to the la menara gardens to the majorelle gardens and that took us about an hour or so!! we took a calech back and asked him to take us to ben youssef school,he dropped us at the souks which we then got lost!!! we returned the next day,just ask the souk workers and they will tell you where to find it.My other gripe was the leather bags i bought at the souk,he`s starting price was 350 dirham and i got it for 95 dirham!!! but one of the bags i discovered when i got home smells like animal poop!!!like its just left the tanneries,bought it for my 7yr old daughter who refuses to go anywhere near it lol!!all in all we had a great time,an experience i will never forget and i would definately recommend the sofitel.oh a great tip we were given by an english couple were if you get lost in the souks just look up to the satellite dishes and they all point to the kotuobia mosk,follow that direction and it will lead to the square!!!

excellent location, nice sized clean rooms with balconies. Outdoor heated pool which as the sun was shining was a real plus! Spa lovely with good treatments. Not the cheapest for food and drink,but no different from the 5 star hotels in London. The highlight was the excellent service throughout.

Having stayed in a few 5* hotels, this one is not one of the best. Some things were great, some were downright poor. But overall a nice stay. We travelled to Marrakesh for Christmas. Arranged a hotel car to pick us up, and although this was obviously contracted out, the driver was very efficient and informative. Would recommend this over a local cab, especially when arriving for the first time.
Check-in was very easy and quick and we had a free upgrade as Accor Platinum members. We had a junior suite which was very large and comfortable and had views of the mountains and over the pool. Some rooms were right by the pool and I imagine not be very private.
As per others' reviews, the food is pricey and not of great quality at the hotel. Better to walk to the square and try the local food for about 1/4 the price. The Breakfast buffet is large and impressive though. Room-service is a total disaster. Very poor quality and takes an average of 40mins-1hour!! Wanted a nice breakfast together before my wife went off to the spa. It turned up as she had to leave (couldn't change spa time as it was busy) so she had to have it cold later and I sat there by myself. Very disappointing -especailly when it happened twice!
Location is great and is a pleasant walk with easy directions to the main square.
Would not stay here again as there are some very high quality riads that I was not aware of prior to booking. However if you want the resort style trip with a great pool and relaxing area, then this is good, and still handy to all the action

Elegant and traditionally styled Five star hotel with a very French flair.
The hotel is beautifully presented and the service is on the very good side (not quite excellent, but very good nonetheless).
Meals at the hotel are expensive but there is ample alternative restaurant choice close to the hotel.
A great convenient location makes this hotel an excellent chokicenfor any Marrakech stay.