We booked a last minute holiday so maybe we didn't check out the hotel like we would usually do. The hotel is on what Marrekesh call the tourist area which basically mean a 10 minute taxi ride fron the centre of Marrekesh with no other facilities but them that are in the Hotel . We we arrived none on the reception spoke to us we told them we had booked a room and was pushed 2 pieces of paper infront of us and pointed to fill in . We had requested a room on the ground floor because I am disabled but were given a key and told the room was one the 2nd floor. The room was clean and the housekeeping kept it that way all the week . The shower was a joke and the fridge didn't work . After going down to reception twice the best we got was a mist from the shower .There is a lot of building works going on around the hotel so it hasn't realy got a view on anyside. The staff we found very unfriendly if you were English making out they couldn't understand the simplest of requests a black coffee or just down right rude in just ignoring you . The bar in the hotel closed at 11.00 so after this a couple that had just arrived were told no drinks now !!. The swimming pool overlooks the building works though not a lot of noise the view isn't what you are looking for and the music all week was some kind of French " trans music" which the pool boy seemed to like as he sat in his shorts on the swining chair reading his newspaper . Food is well basic we went for bed and breakfast , no fruit most mornings the offer was salad! cheese and omlete the taoster was only out for a couple of days .Croissants were never fresh and always tasted like the day before's You have to hunt down a teacup . We only had one meal for dinner in the hotel that was enough . The same salad as was offered for breakfast and chicken and curried rice or fish balls .
All in all a very disappointing holiday at this hotel . Marrekesh is wonderful and I would reccomend anyone thinking about going to do this just stay clear of this hotel

i stayed at this hotel early august there was a big group of us about 15 people when i walked in at first was quite suprised the lobby was very spacious and looked amazing... this hotel had a good relaxing enviroment it would be best suited for people who would want a couple of days peace and quiet. the rooms were good there were clean towels, new bed sheets etc etc, we otped for half board, breakfast was good with a variety of choices fruits, omlette, juice, etc the BUFFET at night was not very good there were lot of choices but was mostly french and morrocan food . due to the location of the hotel some of the rooms had terrible views becuase there is still ongoing work around the area but still there were rooms with great views of the pool. the only down side of the hotel was that it is located a bit far from the centre however there is a free shuttle bus available to the main centre also there is a small shopping centre and a big mall just like tesco, asda etc located nearby the hotel about 5 minutes walk from hotel. Also watch out for taxis you will have to hassle with the price of the fair even in the markets hassle with the prices as they always love to give high tourist prices first!!!! overall it was a pleasure to stay at this hotel enjoyed it very much!!!!!!

When we arrived at the hotel the staff on reception were not very friendly. The staff in the restaraunt did not give us the time of day. They did bend over backwards for the french tourists but seemed very anti British. Breakfast was very basic and geared again more for the french tourist. The pool toilets were absolutely filthy and my brother had to complain before they were cleaned. The hotel is surrounded by building work and our hotel room overlooked a building site. When sitting by the pool you can see cranes opposite.

We booked this hotel because we thought that after staying 3 nights in a charming and characterful riad in the medina we would be ready for somewhere a bit more restful, but still fairly close to town.
Our bedroom and bathroom were very large, clean, comfortable and well-appointed: the fridge being a nice touch.
The reception staff were friendly and helpful, even telling us how much the taxi fare to the Square should be.
The hotel is about 3 km from Marrakech centre and the surrounding area is still something of a building site. As previous reviewers have said there is a shuttle bus to and from Marrakech centre, we found it was no problems with finding room on the 09:00 bus, but were unable to get on the 10:30 bus.
There is a new shopping mall with a large Carrefour supermarket iwth large beer, wines and spirits department in the basement less than 10 minutes walk from the hotel if you need to buy provisions.