I visited this hotel in March 2011 for a week. I'd read reviews in TripAdvisor that had been somewhat negative, so was a little worried, but needn't have been - the whole hotel was excellent.
It's located about a 30/40-minute walk from the main square in the centre of town, but the hotel runs a free shuttle bus service right to the centre every hour and a half and it takes ten minutes to get to either the main square or the European part of the city. This was always on time and we never had a problem getting a seat - this may be different if you travel at a much busier time of year, though. There are always taxis outside the hotel if you’d rather take those.
The hotel was always clean, calm and quiet, which was great after the noisy bustle of central Marrakesh. Our room was large and had a balcony. Although it overlooked a building site, other rooms overlook the swimming pool and ours still had a good view of the Atlas mountains. The water pressure (mentioned in another review as bad) was great, and a good temperature. The room had air conditioning and a fridge, too. It was cleaned really well every day and there’s furniture for the balcony as well as the room.
We had breakfast at the hotel (included in our booking) and it was great – continental buffet style (so pastries, bread, cheese, ham) and also olives, freshly-made pancakes, juices, tea, coffee, yoghurts and fruit. Another review has mentioned there was always stuff missing from breakfast – we never found that. The dinner was quite expensive and the menu didn’t look too exciting, so we never had dinner at the hotel.
The pool is large and was cleaned every day. There are loungers all around the pool and a terrace where you can get lunch during the day.
Although the hotel is a bit of a way away from the centre of Marrakesh, there are places to eat nearby – the reception staff pointed us in the direction of a shopping centre where there are restaurants, clothes shops and a massive Carrefour (French supermarket), where you can buy alcohol (not that easy to come by in Marrakesh).
The reception staff arrange day trips for guests – we went to Essaouria for the day and they can also arrange nights in the desert and trips to the mountains. These include travel and meals and are all arranged very quickly – the day before you want to go is usually fine. There’s a computer at the hotel, though sometimes they take away the keyboard (not sure why) so you might have to ask for it at the reception desk. Most of the staff spoke some English, or you can speak to them in French or Arabic.
Overall, I find it very hard to fault the hotel. It may be the time of year we went, which means it was quieter than usual, but the staff were friendly, the room was clean and the food was good. And it provided a lovely, calm retreat from the bustle of the centre.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC