Stayed here at the end of January 2012 in a group of 8 people.
The hotel is in a good location in Guilez and is generally pretty clean. That's where the compliments end.
My problem was with the service and the backward way that the hotel operates.
For starters checking in was a nightmare becase firstly they do not have a card machine and secondly they couldn't work out how to devide a group booking with different room types so that everyone could pay individually...so guess what ? I had to work it out myself using a pen and paper at reception !!!
Secondly the way they name the rooms did not make sense to us. You would think that a Double room has a double bed in it aund Single room has a single bed. WRONG !!! A double room has two single beds and a Single room has a double bed in it. This meant that everyone was going to be in the opposite rooms to what they had paid for. Then not only that but everyone ended up with a mish mash of rooms anyway so it didn't really matter what room you booked because this was not taken into account when giving you a room anyway!
Thirdly the Wi-Fi was seriously flakey, which meant that it only worked in certain rooms or downstairs in reception. To be fair though, on reflection I was actually quite lucky to have any chance of Wi-Fi in such an establishment!!!
Lastly what really did it for us was the fact that on our last day when most of us had checked out but one of us had paid for another room for the night, they would not let us leave our luggage in our friends room and insisted we used the luggage room (if you can call it a room). Now I appreciate that they wouldn't want 8 of us using one room for the day but that was never going to be the case as we were going out for a few hours before returning to the hotel to pick up our bags en route to the airport. Now we made this very clear to them but they still insisted that we could not leave our bags in our friends room that had been paid for. Now that's just causing problems for the sake of it and then to top it all off, they wanted us to tip them for opening the luggage room to get our bags back!!!
Based on my experience I would definitely NOT recommend staying at this hotel.
- Corail Hotel Marrakech
