I got a very warm welcome in the Hotel. And during my stay of 4 nights I got all the information I needed and very hearty discussions. The Patio in the hotel is great. And the rooms are in the style of 1001 nights. Every room is different. The hotel itself is very calm and the view over the old town Fes from the roof is fantastic.

very warm welcome, very nice staff (hichem very good guy!!) we stayed in beautiful room, we had rich breakfast nice hammam very good location just 10 minutes to bab boujeloud. we had really good time. thanks to all staff not to our second family.

We had booked this hotel for 2 nights. Upon arrival at the hotel we were shown to our room. We could smell dampness as soon as we walked in. This was confirmed by the walls of the bathroom. We asked to be moved to a better room. After explaining to us that this was supposedly a 'feature' of the hotel, we were shown to a room which was better, but still nowhere near what we had expected based on the website. The floor tiles and furniture were quite old and worn and the bathroom also had signs of dampness. Worse was yet to come however. The next morning we were told that we had to pay additional taxes for accommodation that was sub-standard to begin with. This was despite the fact that our booking through hotels.com had explicitly stated that all taxes and fees were included.

This led to our first meeting with the receptionist. I have to say she was very unpleasant to deal with, asking if either of us had any experience of travelling and petulantly turning the computer screen away from us at one point. She eventually admitted having sent an email to hotels.com to sort this out, but still insisted we pay up. We asked to speak to the owner, who consequently didn't bother to turn up. We had a similar confrontation the following day and in addition we were charged several times the cost price for a bottle of water which we had been told was free. We have travelled many places in the world but we will never forget this hotel or the way we were treated. We feel we have been maltreated and quite deceived. Do not be fooled by the website or the slick photography and please do not make the same mistake we did by booking this unfriendly, overpriced, sub-standard excuse for a hotel.

This Riad is absolutely lovely and the service is great. If you require anything: a guide, a car, dinner, tea, etc. The owner or the staff will help you find what you need. The breakfast is simple, fresh and there is something new each morning. Do be nice to the lady who will make your bed as she is also your cook! I will go back if in Fes or to the sister Riad Jardin Chrifa.