I gave them a one on service which was not really accurate. The people were nice and kind in general. However when my husband and I checked in he remained outside to deal with the cab and I went to the front desk. I was suprised that the front desk attendant could both not read numbers and understand my bad French or English. Turns out he could, he just had no interest in dealing with me. He spoke perfect English to my husband. This all is understandable in certian cultures but if you are a woman traveling alone don't stay here.
In general the hotel is clean but old and the people are nice but inefficent and unable to help.

I think this would be a great place for young men. Young enough to deal with the minimal ick factor and a man to deal with the painfully dissapproving staff. However it is a bit overpriced for the location and quality.

I stayed here 8 nights in november 2009.
Friendly staff. As a woman alone I felt safe in this hotel. Most of the visitors are groups. A lot of german tourists.
Room was ok. A bit oldfashion but ok. Clean.
Food was poor. I paid halfboard, but quality of diner was poor. Same with breakfast. As a morroccan I know what good morroccan food is.

Location is perfect, just at the Boulevard Hassan II, the mainstreet in the ville nouvelle. In the evening it is nice to walk on this Boulevard.

I stayed at the 5th floor, but still did hear the music of the disco in the hotel. It can be noisy.

It has a very small swimmingpool. Ok for children not for adults. It has no garden, only a small patio.

I would recommend this hotel because of the good location and the friendly staff.

I would not recommend the food. If you want quality food, you better go to a ryad. I had diner at Ryad Laaroussa which was very good and not expensive. You can also go for diner there if you are not staying at the ryad.

If you need a taxi to the airport, don't book it at your hotel, because it is more expensive. I paid 200 dirham (18 euro), official rates are 120 dirham. Arrange your own taxi.

I booked this hotel online, so I paid less than what you pay at the actual hotel. Very nice 4 star hotel. Had a lovely big room, and quite a large bathroom. The only problem with it was that even though I have fairly short legs(!), my knees were right up against the bidet when using the toilet! Nice little swimming pool, although I did not go swimming as the water was too cold! Very nice continental breakfast included as well.

This hotel is in the newer area of Fez but not too far from the old medina, The staff were always pleasant and ready to help. The reception area clean and traditonally decorated in moroccan style. The dining area ok, there are different areas for dining ,like a moroccan dining room and a more european style area. The food was always good.
The rooms we had were very clean and of good standard, much what we expect of 4*. the bathroom very nice and clean .
There was a tv in the room with english speaking channels.
The maid service good.
On our 1st visit in 1997 we had rooms at the front of the hotel , but we were disturbed by the disco which is downstairs until the early hours , we complained and were moved to a room at the back and it was better there.
The pool ,although quite small is clean and inviting, the pool area is also a place to dine in the evenings, which was very pleasant.
We have stayed twice in this hotel and it was great , we only stayed for a couple of days so we could tour around the old part of Fez, but would certainly return.