We came to the Riad from an outstanding experience at a Riad in Marakesh, so we are comparing it to a very high standard. In general, we enjoyed our stay and would recommend it.
One thing to be aware of is that RMB is a building built in early 20th century in a Moroccan style, rather than a centuries old Riad.
The good points were that the administration and billing were excellent, the facilities were clean and the location on the edge of the Medina, with road access, was excellent. Rooms were very well presented and spacious.
A few minor negatives: The drains in the bathrooms smelled a bit, the doors to the rooms were somewhat insecure, the bed in our room was uncomfortable due to a sunken mattress, and some staff were obviously demotivated and bored, with low occupancy when we were there. The food in the resturant was very good, especially breakfast, but be prepared for European prices. The price list for day excursions was at a premium level and the laundry charges were such that we could buy new clothes in the Souq for less than the cost of washing!
A good Riad with some minor areas for improvement.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 January 2012
Dear Sir/Madam,
Thank you so much for your feedback, I wonder if you could help us a little more by telling me which room you stayed in? The reason being, I would like to check the condition of the mattress you report having problems with. I am a little confused as all the mattresses are on the firm side (as is customary in Morocco) and we have installed a softening layer on every mattress to make them more comfortable for our foreign clientele. I wish you had brought this to our attention during your stay as we would have changed your room immediately.
I would like to clarify a few points for other Tripadvisor users - the Riad was built in the 19th century and is an exceptional architectural example of a traditional riad with many original features. Also, breakfast is included in the price of your room. As for the price of the excursions, they are standard throughout all hotels and guesthouses in the medina. Our restaurant and laundry prices are also on a par with all other 5-star establishments, and when taken in context with the price of the rooms, should not have been a surprise. This is a high-end hotel and our prices reflect that.
Unfortunately it seems that the attitude of some of the staff did not reflect that, and I am sorry. It can be hard to keep staff on the top of their game during the low season, but we will try hard to work on this issue.
I am glad however, that you enjoyed your stay overall and I thank you for your compliments. All feedback is welcome as we are always striving to improve.
Safe travels,
Vanessa Bonnin
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
