My group of 9 (2 families with 5 children) spent 2 nights at the Riad over Christmas. We were extremely impressed with the facilities; the room was spacious and comfortable, great welcome snacks and great setting overlooking the internal covered courtyard. We had 3 of the rooms on the floor, and all were equally attractive. My only complaint was minimal light in the bathroom. On Christmas Eve a local group of 10 drummers entertained around the pool, and we had a superb dinner with live entertainment. This property is really special, and was one of our two favorite places in Morocco (the other was Maison Arabe in Marrakesh).

Having stayed at several Relais Chateau I was expecting the same sort of quality. I was faced with indifference from the staff. We had a lovely suite15 x 30 with bath
of the same size room. The only natural light was from an inner court yard
seen from the glass windws of the suite. No way to open windows or get fresh air or light.
Our AC was our only source of air circulation. The Elec. went out about 5:00 A.M.
No elec. in a pitch black bathroom and bed room. Luckily I had a flashlight with me
or I don't know what I would have done. I called the front desk and they acted like this happens all the time. Could have cared less about the situation. It was a little difficult getting
ready that morning for our tour. The hotel is lovely to look at. Breakfast was ok.
I can't say that I would stay at the hotel again because of the way things ere handled.

We stayed here for our first night in Fes and then switched to another riad after being sorely disappointed by Riad Fes. The staff were snobby, off-hand and indifferent and while the lobby is impressive the room was not. We could have been in any hotel suite in the world, not Morocco. It was far too modern, cold and austere. Our next riad was what it should have been, intimate, authentic, friendly and very personal service. If you want an expereince with real Moroccan hospitality don't stay here.

My sister and I stayed here in Feb 2010 and we loved it! The bathroom was black and very beautiful with a really comfortable deep bath tub. This place had the best Hamman Spa that we had anywhere in Morocco (and Turkey for that matter). The dinner menu was a little limited for my sister who could not stomach meat after our trip into the Medina. The food was good and fresh. The hotel arranged a guide for us (Lazrak was his name) and we had the most wonderful two days with him in Fes and the surrounding countryside.