We staid for days in this hotel at the start of the Ramadan and there was at that time an obvious lack of visitors. We received a VIP treat, the room was updated to a master suite, they supplied a professional guide that took us everywhere around - the choice of the guide makes the difference - the food is globally exceptionnal. Breakfast are served with all sorts of pastries and bread just from the oven, fruit juices just squeezed, wonderful honey and homemade jams, it wass nicely presented with a 5 stards hotel type of service. We had our meals on the central patio, next to the swimming pool. Dinners were really upscale, the quality of the food, the inventivity of the chef, were there every single day. The chef has invented a fresh and dry fruits couscous, which is wonderful. The pigeon pastilla is at his best. and the traditional deserts of honey pastries and orange cardamon salad just heaven !!!
This is a place to go and a den out of time and stress. The perfect lace to read books and enjoy the time with the sounds of the medina in background. The owner and the two maitre d'hotels have reached perfection.

I stayed at the riad on Oct 3, 2011 for 3 days. A strange place. The environment is nice but the hotel is poorly managed. The staff uniforms are worn out and not clean, the carpets in the bedroom are stained, food was very average. The pool area is nice but as you lie in your bathing suit next to dinners, there is no place comfortable to relax and fall asleep. Sevice was nice but management is the issue. There are better located, better managed, more comfortable riads around.

I'd say it may have belonged to minor royalty.tons of mosaics,hand decorated wood ceilings
such as we saw in museums. Lovely peace and quiet. No vehicular traffic except the taxi which brought us. Beautiful central courtyard with trees and gardens where tons of birds gather in the evening and early morning. Nice hamam but skip the massage which was done by adorable giggling young women (who had not been actually trained) and whom we later saw serving in the dining room(although my husband quite enjoyed it!) The food was the best we had in Morocco- in all honesty it's much better in Toronto.

We went to Fez as part of our honeymoon trip and decided to spend a bit extra on some nice accomodation. The website makes this hotel look very plush and offers all sorts of extra services. Despite the mixed reviews, I was hopeful that we would have a good experience.

When we arrived, there seemed to be some confusuon about who we were and when I gave the staff member my email confirmation, it was abruptly wisked away never to be seen again. There was no mint tea or pastries offered despite the website promising some on arrival. The room was ok, but smelled of damp. Toiletries consisted of a bar of soap and a sachet of shower gel, what you would expect in a 3 star. There was only a tub with a handheld shower so you had to squat in the tub to bathe. I also had to catch 2 cockroaches that were in the bathroom one night - I suppose everywhere has pests, but just added to the disappointment of what we thought would have been a really nice 5 star hotel.

Breakfast is pretty good, and we were pressured to eat lunch and dinner at the Riad but we politely and firmly declined and they didn't bother us too much. Food is really cheap in the Medina. We also were approached by a guide in the riad, but we chose to explore on our own and we were completley fine.

The hotel also advertises free wireless internet, which also didn't exist on our stay. You must pay to use the sauna and the hammam.

The main problem is that we never really felt welcome in the hotel. Staff were generally friendly, but a tad disorganised and not very forthcoming. You could easliy spend half the price and have a much better experience elsewhere.