About the Hotel: Nice Hotel with a big swimming pool, Olive and Orange trees. Has a nice Moroccan Restaurant and a fairly good breakfast. The Hotel staff is very friendly. Dollar and Euro exchange rates are better in the hotel then the airport. The meeting halls are well designed.

About Fes: You should bargain everywhere. if you dont like to bargain, prefer the petite taxi instead of grand taxi.
The Medina is a very interesting place but I advice you to hire a tourist guide for that. You can hire them from the Hotel. The silk scarfs are cheap and beautiful. They can weave the way you like, and send to your hotel.
Everyone speaks French and Arabic. But dont expect a lot of English speakers.

It has been a difficult decision: should it be graded as 3 or 4.
To be honest, it was better than 3 but not as good as to be 4. So, let’s say 4-

One doesn’t need to take the stars´ race very seriously. A much more important factor is to take in consideration what do you get in return for your hard-earned bucks. Simplifying it a lot, one can say, this analysis should always be done in relative terms taking in consideration at least four variables.
1. Price
2. Standard of service
3. Political, social and geographical structure of the market
4. Overall price level

Therefore, whether this hotel is a self-proclaimed 5 star or should it be termed as 3-4* has of little significance.

Remember, Morocco is neither a working democracy nor a perfect market economy, rendering several social indicators rather skewed. The same is true with this property.

Despite having quite impressive infra-structure, it lacks the soul. Yeah, it is faded but that can be fixed quite easily if you only want to. Non-enthusiastic staff trying to mint money when and where they see a chance. This means that you pay heed to their recommendations on your own peril. However, in given circumstances, I do understand it even though I definitely don’t condone it.

On the positive site, as compared to overly commercialised riads in Medina, I think it is still a better alternative, if not visiting Fes for the very first time. Because, if you are in Fes for the first time, one may try the riad alternative, at least for the sake of experience, if nothing else.

There are few reviewers here who have complained about the breakfast. It is perplexing indeed as we found breakfast more than satisfactory – serving a wide range of products.

In short, it would be unfair on our part to complain. For us a family of four, 2 adults, 2 kids, it was quite an optimal solution in Fes.

I have got mixed views of this hotel. We stayed on a VJV tour of Morocco and so would judge it as a tourist hotel and not get too fixated on its five stars. The main entrance and public rooms are well decorated and nicely kept. It is the worn carpet along the corridors and the slightly faded feel to the room and plumbing which starts to let it down. Then we had an awful meal on the first night with the hotel trying to do western food. In contrast the next two nights in the Moroccan restaurant were excellent, as was the Moroccan band which accompanied the meals there.

Good Hotel. Staff is quite helpful. A big plus point is that the staff can communicate effectively in English, as non-French speaking travelers can experience a little difficulty in Morocco.

The lobby is very impressive. Rooms are clean and moderately sized, but not really five star quality. Has an excellent swimming pool and a good piano bar. Grounds are quite big and well maintained.

The Moroccan restaurant is good, while the Italian one is terrible. Room service food is typically very good.

The hotel seems to have a certain standing in the local community, and you should have no trouble finding a taxi for it from any part of Fes or surrounding areas.

If you plan to explore the countryside around Fes [places like Volubilis] it's best to avoid hotel cabs. You can find independent deals at around half the rates quoted by the hotel. Generally, it is best to step out and hail a cab on your own [even if you are only travelling within the city] than relying on the hotel to call (expensive) cabs.

The so-called business centre has ridiculously high rates for internet access.