My partner and I were just supposed to stay here for one night before heading to Marrakesh. However the first night after eating out I received a serious case of food poisoning and we had to stay for 3 more days. The staff was so nice and accomodating. They even had a doctor come to the hotel room along with a long list of other wonderful things. We liked this hotel so much that we stayed again on our way back to Casablanca.

As for the rooms they are very modern and have a small kitchenette, a huge shower (twin showerheads and glass doors) and a very comfortable bed (down pillows and duvet). Plus free wifi!

The best service I have had at a hotel as to date!!

I was torn between this hotel and the Barceló so I flipped a coin and unfortunately the outcome was the JM Suites. Let me first start off my saying that the gentleman who check us in was an absolute doll. He was witty, charming and cared about our experience at the hotel and in Casablanca.

When I initially booked the rooms through Expedia it clearly stated that complementary breakfast was including in the price. Upon checkout I was told that breakfast was not included and that we had to pay 800 dirham’s or $75 for a total of four guests. Now I am not one to argue but I felt completely cheated so I proceeded to contact Expedia where the rep confirmed that breakfast was indeed included with the cost of the room.

The rep tried to contact the hotel but apparently the number listed on their website was disconnected – surprise surprise. I checked with the front desk and was told that all complaints would have to go through their parent company in Spain. I provided the Expedia rep with the number of the parent company and was told that it was a fax number – interesting. After contacting the lady at the front desk she informed me that they only had the fax number – wish I knew that before I wasted my time.

To make a long story short since the Expedia rep was unable to contact the hotel through their many phone numbers, I had to call Expedia from the front desk. The Expedia rep informed the front desk agent that breakfast was complementary and she REFUSED to honor the stated agreement. I was pissed beyond belief, not because I had to pay $75, but I was pissed because of the blatant disrespect and lack of customer service, not to mention the run around I received.

Never will I stay at any establishment associated with the JM Suites. It’s sad that one person can tarnish what would have been a great experience. NEVER AGAIN!!!

to be fair, this hotel is in a city that doesn't live up to the romance that 'Cascablanca' evokes. It's centrally located but why would you want to be in the centre of the city? Much better to be in the coastal area.

The rooms are clean, staff do there best but it's not a 'hotel' in a leisure travel sense of the word. I imagine it would be great for a self-sufficient business traveller but sruggled to cater for travellers new to a country.

Also, the restaurant was Japanese only and the room service menu was limited. Food in the immediate area was also poor.

I stayed at this hotel for four nights while i was on a business trip in casablanca.
i must say, i was more than impressed with this modern and trendy boutique hotel.
i got there pretty late on the first night, and they weren't serving anymore, but they still went out of their way to prepare a little meal for me and i loved it.
the room is fantastic!!!!!! you walk into a doorway followed by a kitchenette, then the bed and sofa, then the bathroom.
it is so spacious, with very comfortable beds, and free internet access.
the staff is very friendly and very helpful.
i ordered breakfast to my room every morning and it was great.
recently, a nice sushi restaurant opened on the ground floor of the hotel.
outside the hotel, in the same neighbourhood, there are some very nice restaurants to go to (fore example, trica, bistronome). i highly suggest both.
i would definitely stay at this hotel again! whether i'm traveling for business or for leisure, with friends, or alone.