When choosing a suites hotel you shouldn’t expect a very service orientated Hotel. They offer well equipped apartments, quite spacey and for a reasonable price. Unfortunately the equipment didn’t work very well in my suite, broken espresso machine, broken Iron as example. The microwave worked well to dry my socks.

We just needed a room for one night in Casablanca before catching an early flight out. The hotel is not all that close to the airport - about 40 kilometers. We thought staying in the city itself instead of by the airport would be more interesting, but we were wrong. The area around the hotel is depressing. We didn't venture out.

We had many of the problems reported by others e.g., they refused to include breakfast even though the reservation said it was included. The service in our case was especially poor. About 3 hours after we checked in, I was napping on our bed when the door opened and in walked a bellman with a newly arrived guest!! After they saw me, they left and called me a few minutes later, not to apologize for barging in, but to ask me who I was and why I was in that room!!! When I finally got them to realize their mistake, they just said OK. Not SORRY! At dinner in the sushi restaurant at the hotel, our waiter messed up our entire order. He didn't get a single thing right, and in a few cases made repeated mistakes, even after we pointed out to him the specific items on the menu itself so he couldn't be confused. Then we realized that the food wasn't that good so it probably wasn't worth getting the rest of the order straightened out.

Overall, the hotel was ok for what we needed but I wouldn't recommend it except as a one night pitstop.

My partner and I were just supposed to stay here for one night before heading to Marrakesh. However the first night after eating out I received a serious case of food poisoning and we had to stay for 3 more days. The staff was so nice and accomodating. They even had a doctor come to the hotel room along with a long list of other wonderful things. We liked this hotel so much that we stayed again on our way back to Casablanca.

As for the rooms they are very modern and have a small kitchenette, a huge shower (twin showerheads and glass doors) and a very comfortable bed (down pillows and duvet). Plus free wifi!

The best service I have had at a hotel as to date!!

I was torn between this hotel and the Barceló so I flipped a coin and unfortunately the outcome was the JM Suites. Let me first start off my saying that the gentleman who check us in was an absolute doll. He was witty, charming and cared about our experience at the hotel and in Casablanca.

When I initially booked the rooms through Expedia it clearly stated that complementary breakfast was including in the price. Upon checkout I was told that breakfast was not included and that we had to pay 800 dirham’s or $75 for a total of four guests. Now I am not one to argue but I felt completely cheated so I proceeded to contact Expedia where the rep confirmed that breakfast was indeed included with the cost of the room.

The rep tried to contact the hotel but apparently the number listed on their website was disconnected – surprise surprise. I checked with the front desk and was told that all complaints would have to go through their parent company in Spain. I provided the Expedia rep with the number of the parent company and was told that it was a fax number – interesting. After contacting the lady at the front desk she informed me that they only had the fax number – wish I knew that before I wasted my time.

To make a long story short since the Expedia rep was unable to contact the hotel through their many phone numbers, I had to call Expedia from the front desk. The Expedia rep informed the front desk agent that breakfast was complementary and she REFUSED to honor the stated agreement. I was pissed beyond belief, not because I had to pay $75, but I was pissed because of the blatant disrespect and lack of customer service, not to mention the run around I received.

Never will I stay at any establishment associated with the JM Suites. It’s sad that one person can tarnish what would have been a great experience. NEVER AGAIN!!!