We were three adults (parents and adult daughter). We had arranged with the hotel for a car to collect us from the airport on arrival in Casblanca. They had our flight number and details. The airline changed the schedule to be 3 hours later (11pm), so we emailed the hotel 3 days before arrival to let them know. There was no car waiting when we arrived. Two calls to the hotel were answered by someone who did not speak English, so we caught a taxi. When we arrived at the hotel, we were told that the car had gone to collect us at the original time, and returned (they did not bother to check the flight details!). The non-English speaking person on night duty was not prepared to give us our room until we paid (they had the wrong information on check out date and wanted to charge us for the unused car transport). We demanded that they call the manager (12 midnight). He was not pleased to hear from us but instructed the night manager to give us our triple room. There were no bath towels in the room, but the night manager obtained some for us.
The next morning, the hotel manager arrived, and berated us for waking him. He insisted that it was our fault that the car was sent at the wrong time, and disputed the fact that there were no bath towels in the room ("We hadn't looked properly", according to him). We then had to argue over the charges. He shouted and called us "gangsters".
The hotel is nice enough, and the room was comfortable, but the breakfast was ordinary and overpriced. The manager........he was rude and repeatedly insulted us. We were glad to leave.
I would never recommend this hotel to anyone.
- Riad Jnane Sherazade Casablanca
