We arrived at night after a long and exhausting trip and a very long and expensive taxi ride from the airport (about 500dirham). It took the guy at the door very long to realize that it would be a good idea to carry the girl's suitcases at least to the hall. After checking in the same guy went ahead, with no suitcases, and showed us a suite giving us the feeling that it was ours. Only later this night we came to realize that this was the far more expensive choice of room in this hotel. After changing rooms twice we finally got our apartment which seemed nice, it even had a nice open fire place.
Waking up in the morning was a pleasure. Due to the leveled layout of the apartment, the bed was on a higher level, we could overlook the ocean. Of course the first thing we wanted to do was to go to Casablanca to see the old Medina etc. but getting there turned out to be a big problem. The hotel is situated about 20km south of Casablanca on the way to El Haddida and it seemed the only way to get to the city was to rent one of the Receptionists "Cousins" tourist vans. Since we were a group this was ok for us but if you are travelling alone or with your partner it is not very convenient...To get back to the hotel we usually took taxis, if we wanted to separate from the group which cost us about 150-200dirham. If you visit this hotel in summertime and you dont care about visiting the city i am sure this hotel is not such a bad choice, it has a nice pool on the roof and a very nice garden. Also the rooms seem very nice. The kitchen in the apartment is very well equipped the bathrooms though are veeery small and uncomfortable.
Concerning the personal and the service i have a lot of complaints. It happened quite often that we called the reception for something and NEVER got it. Such as wood for the fireplace or a price list for the laundry...doesnt seem very hard to accomplish this. The receptionist also told us that here is no wireless internet in the hotel until finally we found out that there is a router in the restaurant for the guests to use. Every single time we ordered something in the restaurant we got wrong dishes, even though we had people in the group that spoke French, Spanish,...
There is nothing included in the price you pay for a room in this hotel, such as indoor swimming pool or sauna (quite expensive), which i think is not normal for a five star hotel. \
Overall:
The hotel is nice but has really bad service and is located too far away from the city. Additional services are too expensive.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC