The Sheraton Casablanca is slightly below average on the quality scale when you compare it to other Sheraton properties. Located on a busy main street, it is only about 100 meters down from the Le Meredien hotel, and a 5-7 minute walk to the Hyatt. It is also only about a 5-10 minute walk to the local supermarket.
Getting Here: There are a few ways to get here…
1) Take a taxi – there are plenty of taxis just outside the airport terminal and I am fairly certain you cannot walk 10 meters without be asked if you need a taxi. The rate is about 250 Dirhams one way – or about $30 USD. It is WAY overpriced for what it is…but if you are not comfortable with public transportation it might be your best bet.
2) Take the Train located in the basement of the airport terminal to Casablanca. Exit at the Second stop (Casablanca Voyageurs Station). The train costs 40 Dirhams one way (~$4.50). At the train station, you will have to take a taxi. There are NO taxi queues, and you will be approached by a number of touts offering a taxi. The taxi SHOULD cost 20 Dirham to the Sheraton…and this is a normal payment. You will be quoted any number starting at 40-60 and above. What you pay is up to you, but we paid 20 and our friends who live in Casablanca pay 20 or less. If the Taxis at the train station cannot give you a reasonable rate, walk the 30 meters to the street (straight out the door and across the parking lot – past the taxis parked) and flag down a taxi on the street. Negotiate to get your rate to the hotel.
The hotel itself is a bit worn, and it is not a no smoking hotel. You have to remember you are in Morocco, but even then, the smoke levels are quite high and the room of my co-worker smelled quite a bit of smoke. My room was suppose to be non-smoking, but had an ashtray in the room. Smoke levels in the lobby area can be high, and breakfast (in theory) has a non-smoking section.
Rooms are a bit worn, and not up to typical Sheraton standards. Street noise can come through the windows if your room faces the main street (Avenue des F.A.R.). The bed is very soft (read: not firm and a bit soggy).
For the executive floor and SPG Platinum status – the check in is on the 12th floor and the lounge is located there as well. It is at the bottom of what one can expect from a Sheraton executive lounge, and it was not even open for Sunday breakfast. Hours are not posted and the amenities and drinks are a bare bones minimum. The hotel needs a serious improvement here if they expect high frequency customers to value Platinum status and the executive lounge.
The breakfast (if not free or heavily discounted) is not a good value – 240 Dirhams (~$30 USD) it is far overpriced for what it has to offer. It looks like a good spread, but the quality is mediocre.
Tips for the area: It is a fairly long ~30 minute walk to the Hassan II Mosque but doable if you are willing to take the time for a nice walk. Go to the water, and turn left. You can’t miss it. If you are looking for a reasonably priced and fairly good local Moroccan restaurant, try Le Fleur which is about 100 meters out the front door – go left down Avenue de F.A.R and it is directly across the street from Le Meridien hotel with a red awning. The local market is further down about 200-300 meters to your right and just short of the Hyatt hotel and worth a look and shopping excursion – bargain hard.
Overall, not a great hotel – my rate of <900 MAD (~$110 USD) makes up for some of the shortcomings – but there is plenty of room for improvement at this property.
Room Tip: Try for a room not facing the main street due to street noise.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 January 2012
Dear Guest,
Thank you for your feedback and taking the time to post your comments.
I reviewed your comments regarding your stay with us at the Sheraton Casablanca Hotel & Towers.
We do take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC