We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

Sheraton Casablanca Hotel & Towers – reviews, photos

5.0 of 5
100 Avenue des F.A.R., Casablanca 20000, Morocco
Hotel amenities
Sheraton Casablanca Hotel & Towers
Ranked #20 of 61 hotels in Casablanca
3.5 of 5 stars 168 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

168 reviews from our community

    Trip type
Traveller rating
    34
    48
    45
    28
    13
Date Rating
North Carolina
Contributor
16 reviews 16 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Fair business hotel”
3 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

300 MAD taxi cab from the airport. We were able to get 250 MAD on the return...the Doorman will help secure the rate...although the cabbie may haggle you for another 50 MAD to get the receipt...just don't pay.

Check in is what you expect. We ate at the bar the first night...although we knew better, we had the burger...skip this and eat at the Moroccan restaurant upstairs. The sports bar was filled with more than the usual amount of professional women...this was enough to keep us away. We ate at a restaurant next door for dinner the second night...fish was very good as were the prices...after dinner coffee was good as well. Breakfast was woefully under staffed the first day, but much better the next. The overall breakfast buffet experience was below what most business trackers expect from an international hotel.

Neighborhood gets sketchy quickly, not what most expats would expect around a central point for international businessmen. The souk is within walking distance if you are looking for knockoff purses etc. It is a fun enough experience to take the walk.

Overall the people were very friendly and we felt safe...lots of beggars near the hotel, but that is expected I guess.

Rooms were nice, house keeping was fine. Would stay again.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask usd2busmc about Sheraton Casablanca Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasablancaLina, General Manager at Sheraton Casablanca Hotel & Towers, responded to this review
28 February 2012
Dear Guest,

At Sheraton Casablanca Hotel & Towers we appreciate comments which help us improve our services. We thank you for the given time to post your review and will be pleased welcoming your back.

Sheraton Casablanca Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, Western Cape, South Africa
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Fair Hotel well positioned”
3 of 5 stars Reviewed 25 January 2012

If you are looking for a good hotel to stay in Casa on business, the Hyatt or Sheraton will suit just fine. The price may be a little expesnive, but you will find once you arrive from your travel the Hotel is more than cabaple of giving you what is required.
Small little Gym was ok, Food was average, and location for Casa central.
I would stay here again for my next trip

  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask David H about Sheraton Casablanca Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasablancaLina, General Manager at Sheraton Casablanca Hotel & Towers, responded to this review
28 February 2012
Dear Guest,

Thank you for the given time to share your feedback. We are delighted to learn that you appreciated both facilities and services’ quality. We will be pleased welcoming your back.

Sheraton Casablanca Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Top Contributor
68 reviews 68 reviews
Reviews in 51 cities Reviews in 51 cities
130 helpful votes 130 helpful votes
“Not one of the nicer Sheratons”
3 of 5 stars Reviewed 22 January 2012
4
people found this review helpful

The Sheraton Casablanca is slightly below average on the quality scale when you compare it to other Sheraton properties. Located on a busy main street, it is only about 100 meters down from the Le Meredien hotel, and a 5-7 minute walk to the Hyatt. It is also only about a 5-10 minute walk to the local supermarket.

Getting Here: There are a few ways to get here…

1) Take a taxi – there are plenty of taxis just outside the airport terminal and I am fairly certain you cannot walk 10 meters without be asked if you need a taxi. The rate is about 250 Dirhams one way – or about $30 USD. It is WAY overpriced for what it is…but if you are not comfortable with public transportation it might be your best bet.

2) Take the Train located in the basement of the airport terminal to Casablanca. Exit at the Second stop (Casablanca Voyageurs Station). The train costs 40 Dirhams one way (~$4.50). At the train station, you will have to take a taxi. There are NO taxi queues, and you will be approached by a number of touts offering a taxi. The taxi SHOULD cost 20 Dirham to the Sheraton…and this is a normal payment. You will be quoted any number starting at 40-60 and above. What you pay is up to you, but we paid 20 and our friends who live in Casablanca pay 20 or less. If the Taxis at the train station cannot give you a reasonable rate, walk the 30 meters to the street (straight out the door and across the parking lot – past the taxis parked) and flag down a taxi on the street. Negotiate to get your rate to the hotel.

The hotel itself is a bit worn, and it is not a no smoking hotel. You have to remember you are in Morocco, but even then, the smoke levels are quite high and the room of my co-worker smelled quite a bit of smoke. My room was suppose to be non-smoking, but had an ashtray in the room. Smoke levels in the lobby area can be high, and breakfast (in theory) has a non-smoking section.

Rooms are a bit worn, and not up to typical Sheraton standards. Street noise can come through the windows if your room faces the main street (Avenue des F.A.R.). The bed is very soft (read: not firm and a bit soggy).

For the executive floor and SPG Platinum status – the check in is on the 12th floor and the lounge is located there as well. It is at the bottom of what one can expect from a Sheraton executive lounge, and it was not even open for Sunday breakfast. Hours are not posted and the amenities and drinks are a bare bones minimum. The hotel needs a serious improvement here if they expect high frequency customers to value Platinum status and the executive lounge.

The breakfast (if not free or heavily discounted) is not a good value – 240 Dirhams (~$30 USD) it is far overpriced for what it has to offer. It looks like a good spread, but the quality is mediocre.

Tips for the area: It is a fairly long ~30 minute walk to the Hassan II Mosque but doable if you are willing to take the time for a nice walk. Go to the water, and turn left. You can’t miss it. If you are looking for a reasonably priced and fairly good local Moroccan restaurant, try Le Fleur which is about 100 meters out the front door – go left down Avenue de F.A.R and it is directly across the street from Le Meridien hotel with a red awning. The local market is further down about 200-300 meters to your right and just short of the Hyatt hotel and worth a look and shopping excursion – bargain hard.

Overall, not a great hotel – my rate of <900 MAD (~$110 USD) makes up for some of the shortcomings – but there is plenty of room for improvement at this property.

Room Tip: Try for a room not facing the main street due to street noise.
See more room tips
  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask ordflyer about Sheraton Casablanca Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasablancaLina, General Manager at Sheraton Casablanca Hotel & Towers, responded to this review
26 January 2012
Dear Guest,

Thank you for your feedback and taking the time to post your comments.

I reviewed your comments regarding your stay with us at the Sheraton Casablanca Hotel & Towers.

We do take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“A great hotel to stay at”
5 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

The Sheraton Casablanca would be one of the most pleasant stays I have ever had and I am a well-travelled person. All the staff from the front desk, concierge, housekeepers and even the gift shop attendant were so helpful and friendly. I am a single traveller and they spoke good English and gave me useful information. The breakfast buffet was great value. The preserved fruits still linger on my taste buds – mmmmmh! I came back to the hotel after being away several weeks via bus from Essaouria and the CTM bus station is right beside the hotel so that was useful. The staff remembered me so that shows their attention to detail. If ever I get back to Morocco I will certainly stay there

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask doraduck about Sheraton Casablanca Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasablancaLina, General Manager at Sheraton Casablanca Hotel & Towers, responded to this review
28 February 2012
Dear Guest,

Thank you for sharing your feedback, we are pleased to learn that you enjoyed your stay with us. As service is of highest importance to us, we are delighted to learn that you perceived it from our team members. We thank you for the given time and will be please welcoming your back.

Sheraton Casablanca Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Top Contributor
54 reviews 54 reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Good stay”
4 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

Location is ok, not close to corniche or main international companies but overall well located and service, food, rooms are very nice

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask travelww40 about Sheraton Casablanca Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasablancaLina, General Manager at Sheraton Casablanca Hotel & Towers, responded to this review
28 February 2012
Dear Guest,

We thank you for time given to post your comments which are helping us to leverage our services to guest expectations. We will be pleased to host for your next stay.

Sheraton Casablanca Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Sheraton Casablanca Hotel & Towers also viewed

Hyatt Regency Casablanca
4 of 5 stars 163 Reviews
Casablanca, Grand Casablanca Region
Show Prices ABS:HotelCheckRates-d303054?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Le Royal Mansour Meridien
4 of 5 stars 216 Reviews
Casablanca, Grand Casablanca Region
Show Prices ABS:HotelCheckRates-d302633?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel & Spa Le Doge - Relais & Chateaux
4.5 of 5 stars 61 Reviews
Casablanca, Grand Casablanca Region
Show Prices ABS:HotelCheckRates-d1776431?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 61 hotels in Casablanca, ranked by popularity »

Been to Sheraton Casablanca Hotel & Towers? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Sheraton Casablanca Hotel & Towers

  • Sheraton Casablanca Hotel
  • Sheraton Casablanca
  • Casablanca Sheraton
Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Price range (per night):* INR9,140 - 17,388

Owners: What's your side of the story?

If you own or manage Sheraton Casablanca Hotel & Towers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Sheraton Casablanca Hotel & Towers
Show the lowest price for this hotel (from our partners)
Show Prices