First of all please go with an open mind this if you want a typical Spain resort then do not go to Morocco.
I have read other reviews from other hotels and find them most alarming this holiday was cheap so what do these people expect.
I travelled with my 6 year old and 30 year old daughters we were having a female holiday. The first mistake we made was to pay for these master cards at Thomas avoid has when we arrived at the airport to take money out could not do it. The Moroccan people could see something was wrong and I tried to help by telling us to use another cash machine.
Arrived at the hotel and was welcomed by receptionist we had to fill out a form and was informed that dinner was stil available withis 10:00pm. The porter took us to our room , we had little money to tip but he did not look has if expecting anyting (which other reviews have stated for other hotels). I was surprised the room was spacious for the three of us, a double bed and single. And the location of our room ideal it was right next to the pool. We noticed that the door did not shut properly and straight away they sent somebody no complaints.
Breakfast was o.k. and my six year old really enjoyed the pancakes, buns boiled egg etc so I was happy. When the staff did not see my eldest they asked if she was coming even though after 10:am as they were prepared to wait for her.
The evening meal was nice chicken, lamb, fish rice potates etc one of the evenings the chiken tagine was better than the restaurant. Again my youngest enjoyed eating at the hotel because she was able to pick at little bits and not restricted to a menu.
We went half board but had lunch around the pool a couple of times which was nice, the staff were very friiendly and always wanted to bring our food and drinks to us. Lots of loungers available, the pool was lovely and clean the whole pool area was really well kept. (Again did not feel the need to tip regulary) The staff at the pool very helpful I was blowing up my daughters ring and lilo and the pool staff took it and came back fully inflated. They always greeted us especially my little one calling out her name.
The evening entertainment varied the folklore dancers were good and the entertainment manager Saide even though could have done a bit more was very pleasant he spoke to everyone and made every child feel special.
The lounge area in this hotel is very nice and relaxing my eldest even smoked a bong after watching a few of the Morroccan she and Saide shared one on the last night.. The staff were protective of us one of example of this is when we asked to go to the beach late afternoon, the manger said we should wait until later when the sun goes down has nobody would be down on the beach due to Ramadan and he would be worried for our safety not sure what he meant because later in the week we stayed on the beach all day and evening enjoying the sun, and the company of one of the young men just talking about Morrocco and other countries.
Go on the day trips they are worth it but do not book with the hotel its cheaper to use just one of the money totes outside or you can arrange with a taxi yourself who will also act has your guide. For 300 drhs for my eldest and youngest 150 we went to the dessert, silver factory, ceremic factory a house which included lovely food I found this to be cheap.
We also took a taxi to another beach was was relaxing and not so touristy can't remember the name but a sufers beach, with camel rides, eat here it is really cheap.
I enjoyed the haggling and you need to remember that Morrocans need to make a living like everybody else of course they will try it on but why complain if your aware of this already.
The rooms in the hotel could do with updating but you come on holiday to only sleep in your rooms not live. Our room was o.k. for us the water was hot bathroom reasonable so I am not going to complain ok. not like Spain but then I did not have to deal with Lager louts, or footbal wearing British men getting load and drunk. It was calm and relaxing, if you want to hang with the British then this hotel would not be for you, I started to get greetings from other guests even if it was just a nod. Met some British girls who were lovely one advice I would say is if you want realy quality then go to an apartment they showed me photos and their apartment was amazing.
I first thought the location of the hotel was far from the beach but ask one of the staff they will show the back way which is very quick. Lovely places to eat but remember not everywhere services alcohol.
It is Ramadan still and would have liked to experience the end of this religious festivity it will be nice to see some other reviews for people who are their until the end I am sure their will be a real celebration.
Remember you can go and have a drink at other hotels we went to the Argana and again made to feel welcome it wa packed with Morroccans who came to party U was told to come back earlier the next evening to get a good seat but was given biscuits and was advised to get an apartment the next time and this was by the staff who worked at the Argana.
Other reviews complain about the fog this does lift but it is still warm when we were leaving on the 25th Aug it was extemely hot I doubt if those complaining re the weather could have taken this even the Mororrocans wer sheltering out of the heat and you need to remember it is not always the food but too much sun can play havoc with your gut's.
I do intend to go back in December or January I just found Agadir so relaxing and that's what I paid for would also recommend this hotel for the staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC