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Holiday Inn Express Ankeny – reviews, photos

2.5 of 5
2402 Southeast Tones Dr, Exit 90 - Route 160, Ankeny, IA 50021-8879
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Holiday Inn Express Ankeny
Ranked #6 of 12 hotels in Ankeny
3.5 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    2
    11
    5
    1
    1
Date Rating
Saint Paul, Minnesota
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Good customer service”
4 of 5 stars Reviewed 1 February 2012

I have a disability that prohibits me fro taking long car rides. So we have always made a stop in the Des Moines area as the half way point between St.Paul, where we live and Independence, Mo where our daughter lives and works. We have stayed at many places over time, but in the last year have settled in at the HIE in Ankeny. We stay here on our trip to Missouri and then again after a few days on our trip back to St.Paul. We have always found it clean and the staff to be courteous and friendly. On our last trip home from Missouri in early January, for the first time ever, I had a minor issue which the front desk clerk as we were checking in. We are priority club members, and there was no problem when we had checked in the previous week, so logic would dictate that there should be no problem this time. I told the front desk clerk to do whatever was necessary to get me a room and let me check in.
A few days after arriving at home I received the usual automated email from Hoilday Inn Express Ankney asking how I enjoyed my stay. Well, I responded.
Much to my surprise, I received an e-mail on the following Sunday from the General Manager of the HIE Ankeny advising what actions he had already taken to make sure this issue would never occured again. He apologized and offered some reward points for my priority club membership card.
I think that just the fact that the GM is in on Sunday shows that some one cares about righting the ship. I commend the GM from taking one on the chin for the employee who made the mistake. This is behind the scenes employee relations that will lead to better customer service in the future. BTW-I declined his offer for rewards points. And one last thing- another reviewer wrote about the rates going through the ceiling recently. They have. That will drive us away more quickly than an issue with a clerk.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask MikeJ180 about Holiday Inn Express Ankeny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lafayette, Louisiana
Top Contributor
50 reviews 50 reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“No Longer Recommended”
2 of 5 stars Reviewed 18 November 2011
1
person found this review helpful

This has been a regular stop for us for several years. No more. Prices have become outrageous for the area, and the front desk has deteriorated significantly. We will be making other arrangements in the future.

  • Stayed November 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask shetlandskid about Holiday Inn Express Ankeny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Kansas City
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Nice Hotel, but breakfast is spotty at best”
3 of 5 stars Reviewed 17 August 2011

I've stayed here a couple time over the past few months for business. It's a typical Holiday Inn Express hotel. If you've stayed in one, you know how they are. I'm a Platinum member and I was upgraded to a suite for my stay. I must say that I do like the dresser they have the tv on....I can see it from all points in the room. I have stayed in other HIE's where the tv is in a cabinet and it's impossible to see the tv from anywhere but directly infront of it (on the bed). It's nice to be able to do some work from the table and still see the tv.

A couple complaints
1) Is why doesn't housekeeping ever (this is in all HIE I've stayed in) clean and replace the bag for the ice bucket?
2) biggest complaint... this is the 2nd time I've stayed here where I come down for breakfast (this time Tuesday morning) around 6:30 and the food is wiped out (no meat, eggs, or 2% milk this time) and no breakfast person to be seen. I had to complain to the night audit desk clerk and she had to go find the person. By then, I had to leave to get to work so I had to stop by McD's and get something fast.

  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask kkitelin about Holiday Inn Express Ankeny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Des Moines, IA
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Great Place to Stay!”
4 of 5 stars Reviewed 24 July 2011
1
person found this review helpful

My wife and I needed a little get away and decided to stay here, as I frequent HIE for business every week. We booked a jacuzzi suite. Because I have learned through the years that the 2nd floor or higher is usually quieter, I showed that as a preference when booking.
When we arrived to check in, there was no one at the desk, but a few moments later a very nice and polite young lady came out from the back and checked us in. She must have been in the back folding some towels. She told me that they only have jacuzzi suites on the 1st floor. I have stayed in many, many, hotels in the last 20 years, and this is the first time I have been told this. I told her that was no big deal and the 1st floor would be fine.
I should mention the grounds were well groomedand the lobby and breakfast area looked very clean. One thing we couldn't help notice; because this is a 100% smoke free hotel, if you smoke you have to go outside. Our room was on the end of the building, so we used a side door of the hotel a couple of times. Cigarette butts covered the ground outside the back door.
Our first impression of our room was that it smelled clean when we opened the door. Our second impression was that it was rather small considering the fact we paid for a high end room. The bed was very comfortable. The TV was older than we expected, not like the flat screen LCD in most hotels where I stay. There was a problem with the sound, kept jumping back and forth between mono and stereo. Very annoying!
The jacuzzi worked great, but we did notice a soap scum ring all around the tub.
The room description advertised bath robes for use, but there were none. Also, there were no bath towels on the jacuzzi and only 3 in the bathroom. Plenty for us, but we are used to extra towels.
The weather outside was very hot and humid, so I am sure the air conditioning had been working hard all week. Our unit kept the room cool all night, but was really struggling to keep the room cool the next morning.
We didn't have breakfast, just stayed in bed all morning relaxing while waiting for Outback Steakhouse across the street to open. Highly recommended place to eat!
Overall, this is a very nice place to stay. We would stay here again, but found the nightly rate to be a little high for us.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask davewalkjr about Holiday Inn Express Ankeny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Mesa, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Nice place to stay”
4 of 5 stars Reviewed 18 July 2011

Clean, comfortable, very nice staff. I was happy and will be back.

  • Stayed May 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rreese4 about Holiday Inn Express Ankeny
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Additional Information about Holiday Inn Express Ankeny

  • Holiday Inn Ankeny
  • Ankeny Holiday Inn
Address: 2402 Southeast Tones Dr, Exit 90 - Route 160, Ankeny, IA 50021-8879
Price range (per night):* INR7,301 - 9,363

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