We apologize for the inconvenience you encountered at our Super 8. We take great pride in providing the best service to our guests. We sincerely appreciate your business with our hotel. Your bill was not an error, all hotels upon check in authorize the credit card for the room charge and a little bit extra to verify if they are using a valid form of payment. The hotel just just received an "A" on its latest Quality Assurance. I think the fact that your credit card has a hold on it, is making your judgement cloudy. We are in the process of renovating the whole entire hotel inside and out. Once you understand how a hotel operates then you will see you weren't "ripped offed". When you go to McDonald's do they serve you the food before you pay them? If we did not authorize credit cards upon check-in and preauthorize them for express check-ins we would lose a lot of revenues due to credit cards declining. So sorry, if you feel that way. Our breakfast is what Super 8 requires us to have. I am also sorry that you want the sun, moon and the stars. Super 8 is an economy hotel, you can not compare us the the Hilton or Marriott. We hope that you and your family will give us a second chance to make things right. Look forward to your next stay with us.

We at Super 8 value our guest’s feedback. Please know that we strive to make each and everyone’s stay nothing less than satisfactory. We apologize that yours was anything less. Please know that your issues have been addressed and hope that you will find that the next time you travel through you will give us another try.

May 23th 2011

Dear Reviewer,

Thank you for sharing your comments regarding your recent stay at the Super 8 of Anamosa, in Anamosa, IA. Our top priority is creating an environment in which our guest can relax, renew, and recharge. Please accept my apologies for the inconveniences you experienced during your stay. Constructive feedback from our guests is crucial in our continued quest to provide unparalleled guest service and impeccably clean lodging accommodations.

I am sorry that you had a problem with me sitting in the lobby and enjoying watching the news after a long day. The management team has given us permission to watch TV in the lobby, long as our daily task has been done for our shift. I'm not sure what type of business you would run, but we here are offered a working environment which is friendly. The management team lets us have the option to either sit at the front desk or watch TV in the lobby. I think that after you checked in with a COUPON into our hotel it was the last room sold. Common sense would let any night clerk know that when there isn't any rooms left to be sold and all the duties of the shift are completed, that they should just relax till they clock out. I would never work for a company where they pay you minimum wage and ask for you to work like slaves. I'm sorry that you may have seen me trying to relax after a long hard day at work and winding down till the clock expires. I hope that it didn't offend you to see me not tired and sweaty like it was a 3rd world work environment. The other contradiction I don't understand is that you said the hotel was unclean? Then on the other hand you seen an employee cleaning the hallways till about 9pm? We here at the Super 8 are encourage not to date co workers do to our sexual harassment policies. You advised our future guest to go to the Americ Inn, which is a wonderful new hotel. And yet you come to our hotel and pay 40% off the rack rate. I don't think that they would have accommodated you with your small budget like we have. You must be addressing this out of frustration due to the fact that you may have seen me enjoy my self because I was done with my duties and the other employees of the hotel were still working since they haven't finished the work which was assigned to them. I am sorry you are upset because I executed my duties fully and effectively. In the future can you please get off you High Horse and understand how a hotel works and that we are just trying to get by in life like you are. There is no reason for you to give us a bad review, when we are working our behinds off to make this hotel more accommodating. It took God Seven Days to make this Earth, and it still isn't perfect. Please don't hate us because we are trying to chase the American Dream and working long hard hours to get there. If you only knew the work we get accomplished every day that you do not see. Just because you caught glimpse of a small fraction of our day there is no reason to assume anything.

Again, we apologize for the experience you encountered. It is our wish that you will continue to benefit from our excellent accommodations, exceptional guest service, and that you will honor us with another opportunity to exceed your expectations. We are dedicated to providing the highest standards of service for our guest and I can assure you we will do everything we can to make your stay a comfortable and happy one. We look forward to serving you again in the future.

Regards,

Ray Patel
AGM
Super 8 of Anamosa