A colleague and I booked two rooms at the Extended StayAmerica in Fort Wayne for a short business trip. We booked here because an entire busload of people who were on a tour we were following for a work-related video were staying here. As soon as we checked in, we quickly turned around and checked out. Both our rooms were unexceptable - not very clean and smelled. Mine smelled like burnt fried food and his smelled like fresh paint. The floors were dirty. The linens were not acceptable and the television did not work. The rooms did not have adequate space or equipment for us to be able to do the necessary editing and computer work. These were issues other hotels on our weeklong road trip routinely provided.

After deciding we could not stay, we went to the front desk and told the clerk that the rooms would not work for us and we were leaving for another hotel. We were polite about it and expected that to be that. We moved to the Hyatt Place on W. Washington Center Road and had a totally fabulous experience.

When I receieved my corporate credit card statement a few weeks later, I was astounded to see not one but TWO charges for two nights each for the Extended StayAmerica hotel. I immediately filed a complaint with American Express, which launched an investigation. I totally expected the hotel to correct what was obviously a mistake. But no. Hotel manager Jessica Coons lied 100 percent in her documentation to American Express and said the charges were legit. "...Hotel manager upgraded rooms free of charge. Upon check out was asked how stay was, no complaints brought to any of the staff's attention at that time," she wrote. TOTAL LIE.

I never asked for nor received an upgrade. I never checked out because we never officially stayed in this horrible hotel. We turned around and left IMMEDIATELY after seeing our rooms. Never even unpacked. I have receipts from the Hyatt Place showing we checked out the same time we supposedly checked out of Extended Stay. I have statements from my colleague testifying that what I'm saying is the truth and I have a busload of people who can testify that we did not in fact stay at that hotel where they unfortunately were forced to stay on the nights we were supposedly there.

Extended StayAmerica and its staff is a dirty, lying, unprofessional, cheating hotel that will never get my business again. I urge you not to give them any either. Stay at the Hyatt Place in Fort Wayne. And if in another city, drive by any Extended StayAmerica location and opt for a hotel with class.

The room was clean -- a priority and expectation from any hotel. But what set this hotel apart from others is hotel staff that are friendly, courteous and treats you like they are truly glad that you are staying with them. Hot coffee greeted you all day long in the lobby along with a warm hello from the front desk.

A pleasurable experience!

This hotel is designed for long term stays. We stayed two nights because we could not find a regular hotel nearby, and we liked having a kitchenette. The room was comfortable, clean and everything was in working condition, but furnishings were average. The kitchenette was very nice and clean. The bathroom was very small. We stayed in a room with two double beds. The room wasn't cramped but the second bed did not allow for any seating - only a table with one chair next to the kitchenette. The TV was small. This hotel chain caters to long-term stays, so there is no pool, no lobby, and housekeeping service is not available for stays shorter than one week. If we wanted clean towels we had to take the soiled ones to the front desk. OK for a short-term stay in a pinch, and if I was staying long term I would probably rave about this place.

I stayed at the Extended Stay America for a three month stint in Fort Wayne; this was by far the cleanest and friendliest hotel for the price in Ft Wayne. I was doing a contract job at Lutheran Hospital and had to stay for a long time; the management of this hotel is TOP NOTCH!!! They have full kitchens so not only did I save money on my room, $45.99 per night, I also did not have to eat out all the time.