We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

Holiday Inn Express Chicago Arlington Heights – reviews, photos

2.5 of 5
2120 South Arlington Heights Road, Arlington Heights, IL 60005
Hotel amenities
Special offer
Save up to 20% -Book Early
Holiday Inn Express Chicago Arlington Heights
4.0 of 5 stars 35 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

35 reviews from our community

    Trip type
Traveller rating
    12
    16
    1
    6
    0
Date Rating
Seattle, Washington
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Everything is good, except the front desk guy in the morning shift”
4 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

1. Airport Shuttle:

Their complimentary airport shuttle runs from 7am-11pm ONLY. If your flight arrives ORD after 11:00 pm, then you have to take taxi to this hotel, and it may cost you $30-$50. If your flight arrives within their shuttle running time, when arrival, call them, and they will send a shuttle to pick you up. In my case, I wait for their shuttle about 25-30 mins.

Shuttle driver is very nice. She says their shuttle can take hotel guests to anywhere within 5 miles of the hotels (if I don't remember wrong), such as supremarket or subway station.

For the shuttle to the airport, it's first-reserved-first-served. The shuttle has no space for the time when I need to go to the airport, so the hotel staff helps me to book a taxi, which is their business partner. In my case, the cost and tip is $30 in total.

2. Staff:
Shuttle driver and front desk lady are very nice to customers. The only exception is a guy who was doing check out the next day when I left for hotel.

I was hurried to the airport at that time. When I was in the taxi and prepared to leave, the front desk guy suddenly opened the taxi door and let another man whom I don't know to get in the taxi and sat next to me!. Then, I realized there is no space for this man on hotel's shuttle, which is full of this man's coworkers. Front person let this guy to get in my taxi becasue his destination is on my way to the airport!

The front desk guy neven asked me whether it's ok to do so, so it's very very rude. It's me to pay the taxi, not that man or hotel. In this aspect, hotel takes advatage of me to favor their other guest. Moreover, it's very dangerous to do so to a single travelling girl. I'm very satisfied with front desk's action.


3. Food:
They provide free coffee and hot water in the lobby all the day. Their free breakfast buffet, including hot pancakes and some hot food, is not bad.

4. Room:
Very spacious, clean, and comfortable.

  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask uwchou about Holiday Inn Express Chicago Arlington Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calabasas, California
Senior Contributor
30 reviews 30 reviews
Reviews in 19 cities Reviews in 19 cities
1 helpful vote 1 helpful vote
“Not recommended”
2 of 5 stars Reviewed 13 November 2011

My wife and I stayed at the Holiday Inn Express because it was near her mother's home. We were checked into a room that was occupied. When we unlocked the door, we and the occupants were quite shocked.

Apart from that, the place smelled a bit old and funky, and the sheets smelled of storng bleach. If you need accommodation at this price point, I would look elsewhere.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask boothstar about Holiday Inn Express Chicago Arlington Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Just Outside the Windy City”
4 of 5 stars Reviewed 25 October 2011

Just passing through Illinois en route from Alberta to Ontario and decided staying just outside Chicago would not only be more affordable but also less time consuming when departing first thing early the next morning. BEAUTIFUL room, very spacious. Had a great program offering outside restaurants [both chain & not] to deliver room service. Immaculate cleanliness of the room in combination with the even more friendly service at the desk makes this a destination I'd consider not just when travelling on business.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Heinstine about Holiday Inn Express Chicago Arlington Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castle Rock, Colorado
Top Contributor
73 reviews 73 reviews
Reviews in 42 cities Reviews in 42 cities
36 helpful votes 36 helpful votes
“Poor Housekeeping and Management does not care!!!!”
3 of 5 stars Reviewed 24 October 2011

Nice lobby, friendly check in and food service. But, it ends there. Housekeeping does not clean up your coffee pot, replace coffee, clean up melted ice and refresh ice bag, replace soap on a daily basis. They do not like to tuck in the sheets on the beds and they are hard, hard, hard beds. Pillows are worn out. Asked the manager to have head of housekeeping check out my room after the first occurance. It was the same the next day, manager wrote it down and blew me off, to just have the room inspected to see if it met Holiday Inn standards. Spent 4 bad days at this Holiday Inn.

Room Tip: Avoid a room above the breakfast area if you are a light or late sleeper.
See more room tips
  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask mas4467 about Holiday Inn Express Chicago Arlington Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior, Minnesota
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Easy to find, easy parking, clean rooms, friendly staff”
4 of 5 stars Reviewed 23 August 2011

I like that it was close to the freeway and easy to find. There seemed to be plenty of parking for the hotel. The rooms were clean and the staff was friendly to me. I asked to be near the fitness room and they put me just a few doors down. They had a breakfast buffet that was nice, typical of breakfast buffets, it had more than just donuts - there were eggs, bacon, bagels, fresh fruit, yogurt and so forth. You could make pancakes or waffles; I can't remember because I didn't want any. The high speed Internet was easy to setup and worked well.

  • Stayed August 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Northwomn about Holiday Inn Express Chicago Arlington Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Holiday Inn Express Chicago Arlington Heights also viewed

Jameson Suites of Arlington Heights
4 of 5 stars 44 Reviews
Arlington Heights, IL
Show Prices ABS:HotelCheckRates-d87492?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Wingate by Wyndham Arlington Heights
4.5 of 5 stars 36 Reviews
Arlington Heights, IL
Show Prices ABS:HotelCheckRates-d247783?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
DoubleTree by Hilton Chicago - Arlington Heights
4 of 5 stars 63 Reviews
Arlington Heights, IL
Show Prices ABS:HotelCheckRates-d87500?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 10 hotels in Arlington Heights, ranked by popularity »

Been to Holiday Inn Express Chicago Arlington Heights? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Holiday Inn Express Chicago Arlington Heights

  • Holiday Inn Arlington Heights
  • Arlington Heights Holiday Inn
Address: 2120 South Arlington Heights Road, Arlington Heights, IL 60005
Price range (per night):* INR4,793 - 6,966

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Chicago Arlington Heights, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Holiday Inn Express Chicago Arlington Heights
Show the lowest price for this hotel (from our partners)
Show Prices