I bought a living social deal for a romantic getaway at The Partridge Inn for $99 (the full price is apparently $199), and I was terribly disappointed by the rude and chaotic staff! Here are the specifics
1. We were given a room in which the heating didn't work (it was set to 80, but wouldn't go above 69). When we called the front desk, they sent someone who just restarted the unit and told us that if the room wasn't warm in half an hour, to give the front desk a call again. After an hour of waiting, the temperature had dropped to 68 and we called the front desk. This time, we were told that the HVAC expert wasn't on the property and that the best they could do was to offer us extra blankets. Despite protesting and asking for a change of room or at-least an electric heater, they wouldn't budge and just refused to help us. This was the first time something like that has happened to me - and I am not sure if it was because we were on the living social deal! So we had to settle for extra blankets. The temperature dropped to 64 that night. It was a terrible experience.
2. At 8:30 in the morning, we were rudely woken up by one of their staff, who just barged in after one knock! We were shocked and shouted "Who are you?" - at which point he apologized and left. Again, this was the first time such a thing has happened to me!
3. After complaining to the front desk at checkout, they just patiently listened and didn't even apologize.
4. We heard several other complaints from other people
- One couple said their room was switched at the last minute to a cheaper one. They were given a refund, but no apologies.
- Another couple came in for breakfast, and were informed that the vouchers they had were no good because Sunday Brunch started early (they closed up early to prepare for Sunday brunch!)
- A staff member was giving a heads up to the front desk manager that an unhappy family was about to complain to them (we didn't hear the particulars, since we had just checked in).
I've never written a review before, since mistakes happen and usually the hotel staff correct them or apologize, but this went beyond just mistakes. I would NEVER visit this place again.
- The Partridge Hotel
- Partridge Hotel Augusta
